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We don't know why the support.apple.com site glitched out on multiple occasions, but we were happy to see the issue disappear by our third call. If Apple wants an even better score next year, we'd suggest its agents find footing on Facebook, and make sure its employees know all the ins and outs of its latest features so that callers aren't put on hold while techs investigate.
To test Apple's live-chat support, I submitted a question about modifying Siri's voice. I received a wait-time estimate of 5 minutes, and after 7 minutes, I was speaking with a rep named Zann. First, Zann walked me through the steps of checking my system version and confirming my device, and then gave me the correct set of steps to find Siri's preferences.
On June 10, 2013, Apple released another update in the same form factor as the 2012 model during the company's Worldwide Developer Conference (WWDC). The 11" and 13" models have a minimum standard 4 GB RAM, with a maximum configuration of 8 GB. Both models are powered by the Haswell ULT 1.3 GHz dual-core Intel Core i5 processors, with Turbo Boost up to 2.6 GHz, while a 1.7 GHz Dual-Core i7, with Turbo Boost up to 3.3 GHz, option is also available. Each model's storage standard is 128 GB SSD, upgradeable to 256 GB and 512 GB SSD. Due to Haswell CPUs, battery life has considerably improved from the previous generation, and the mid-2013 models are capable of 9 hours on the 11" model and 12 hours on the 13" model; a team of reviewers exceeded expected battery life ratings during their test.[39]
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On October 20, 2010, Apple released a redesigned 13.3" model with a tapered enclosure, higher screen resolution, improved battery, and flash storage instead of a hard drive. In addition, a new 11.6" model was introduced, offering reduced cost, weight, battery life, and performance relative to the 13.3" model, but better performance than typical netbooks of the time.[32][33][34][35]
The Microsoft Surface Pro has a similar size and price to the 11" MacBook Air;[74][75] Apple CEO Tim Cook has criticized the Surface Pro and other Ultrabook hybrids running the touch-based Windows 8, that attempt to combine laptop and tablet functionality in one device, saying that such devices were confusing like trying to "combine a fridge and a toaster".[76][77]
To test Apple's live-chat support, I submitted a question about modifying Siri's voice. I received a wait-time estimate of 5 minutes, and after 7 minutes, I was speaking with a rep named Zann. First, Zann walked me through the steps of checking my system version and confirming my device, and then gave me the correct set of steps to find Siri's preferences.
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