My laptop was so slow, it would have improved my life more being used as a door stop. I didn't want to give up on her though and buy a new one. I wanted to avoid the hell that is the Apple store and Marin Mac Tech was the first to appear in a search; it was one of those times when the universe aligns perfectly. I feel so lucky to have had Shiva work on my 2011 Macbook Pro! It's becoming increasingly rare to find someone passionate about the professional service they provide, this is not the case with Shiva, his thorough knowledge and passion for craft assured me that my computer was in very capable hands. After a hard drive replacement and service, my computer is running better and faster than ever! I am so happy. Thank you .Thank you. thank you. I will be referring my clients and everyone I know to Shiva and Marin Mac Tech.
Nov 5 Razer Naga wheel-tilt not recognized properly Hi, all. Short version: My Razer Naga 2014 has a wheel-tilt feature that was previously recognized by WoW independent of the scroll and click functions, but WoW now sees the right tilt as scroll up and the left tilt as scroll down and no tweaks I done in-game or in Synapse have corrected the issue. Extra details: I'm running a late '09 iMac with OS 10.9.7. Had the mouse ~3 weeks now, and it also had the issue where modifier keys wouldn't work in conjunction with the mouse buttons in WoW. I also have Synapse downloaded, as mentioned, but have avoided using it as I rather dislike the program. If any other info's necessary, let me know! I posted here as I wasn't sure that it belonged anywhere else, and a half-hour of searching failed to turn up anything useful, forums or otherwise. Thanks in advance.Rhakkash13 Nov 5
I had occasion to use customer support this week after my family gifted me with an IPad. I had difficulty with accessing after setting it up. I didn't catch the gentleman's name but I found his explanations way too fast and his tone arrogant, despite my telling him I was a senior and needed patience. I sat through a lengthy discourse on the difference between a password and a postcode, and I remained locked out. I think his telling me to hang up, sit back, relax and meditate and the password would come to me was his giving up. I give the service a zero. Once I can figure out how to reset the thing it will be going back.
A few days ago I spoke to an Apple customer service rep about getting an adapter. I first went on line to see which one I needed, wasn't sure so I asked for professional help. After twenty minutes, after being on hold for about fifteen minutes, I spoke to someone who didn't seem to have a clue. She put me on hold and then got back on the line to tell me which adapter would work. I needed an adapter for my older printer, so one end had to fit into the back of my new Mac and the other fit the printer plug. The adapter arrived today and it was too small at the computer end. I called Apple back. To make a long story short, I spoke to five people - all of them useless. I was wondering if I was speaking Klingon because nobody seemed to understand that I needed the adapter to plug into the back of my computer and that the other end did fit my printer. They kept assuming that the printer end was the problem. I was passed on to a supervisor who was just as clueless. I was then passed on to someone who was to source the right sized adapter for me and she was the worst of the lot. I can't understand how a company that makes my computer has no idea which adapter I would need for it and after five people, finally one of them realizes that Apple doesn't make them. I got all my other adapters at The Source and they fit perfectly, unfortunately they no longer carry this product. The worst customer service ever and not once did anyone say to me to return this item because I was recommended the wrong size. Not once did anyone offer a refund. I sent the stupid thing back this evening with a note for them to 'stick it where the sun don't shine.' Go anywhere else if you need help with products for your Mac - Apple customer service reps don't have a clue.
In addition to onsite hardware coverage, you can repair up to 2 percent of your covered Mac computers, or up to 5 percent of your covered iPad or iPhone devices, for any reason. So if an employee accidentally damages a device, AppleCare for Enterprise can cover that, too. In most cases, Apple can repair or replace the device within one business day.
In the current product line, the MacBook Air sits below the performance-range of the MacBook Pro and compared to the MacBook Retina. However, its features reflect different priorities. The Air was originally released as a premium ultraportable positioned above the previous MacBook. Since then, the Air has become Apple's entry-level laptop due to the MacBook's discontinuation in 2011, as well as lowered prices on subsequent iterations.
These bogus Tech Support alerts are shown in such a way as to trick the user into thinking their computer has crashed or that a virus has been detected on the computer. It does this to try and scare the infected user into calling one of the listed numbers in order to receive support. In reality, though, they will only be greeted with people who are trying to sell them unneeded support contracts and services.
Hardware technologies and standards are blossoming at Apple. Not too surprising, Apple is a hardware company and it had never been timid about taking the lead in emerging hardware technologies. MacTech delves deeper into these standards and technologies with an eye to their application to Apple techs of all kinds.Each issue of MacTech provides how-to articles, regular features, industry news, conference reports, product reviews, the latest in shortcuts and insider secrets, and full source code listings available.
The computer is powered by a 1.8 GHz Intel Core i5 dual-core processor and has 8GB of 1600 MHz LPDDR3 RAM. Graphics are provided by integrated Intel HD Graphics 6000. The computer features all the amenities you expect on a Mac -- a 720p FaceTime HD webcam, dual-band 802.11ac Wi-Fi (also compatible with 802.11a/b/g/n), Bluetooth 4.0, and built-in stereo speakers. macOS Sierra is the installed operating system.
The Microsoft Surface Pro has a similar size and price to the 11" MacBook Air; Apple CEO Tim Cook has criticized the Surface Pro and other Ultrabook hybrids running the touch-based Windows 8, that attempt to combine laptop and tablet functionality in one device, saying that such devices were confusing like trying to "combine a fridge and a toaster".
To the Apple rep here. Worked in IT and hated my monthly rotation when I tested as a cust. supp. level 2 rep. It is stressful and I agree - be prepared to wait or have Apple call back. When I was looking for a job, I considered cust. supp. for a brief time and warned my spouse I'd be stressed out if I took the job, so again, I understand. But I'm a user and this is different.
* Trade-in values will vary based on the condition, year, and configuration of your trade-in device. You must be at least 18 years old to be eligible to trade in for credit or for an Apple Store Gift Card. Not all devices are eligible for credit. More details are available from Apple’s Mac trade‑in partner and Apple’s iPhone, iPad, and Apple Watch trade‑in partner for trade-in and recycling of eligible devices. Restrictions and limitations may apply. Payments are based on the received device matching the description you provided when your estimate was made. Apple reserves the right to refuse or limit the quantity of any device for any reason. In the Apple Store: Offer only available on presentation of a valid, government-issued photo ID (local law may require saving this information). Value of your current device may be applied toward purchase of a new Apple device. Offer may not be available in all stores. Some stores may have additional requirements.
If your browser is constantly being redirected to sites that display errors or alerts, asking you to call a tech support number to fix it, then it is possible that you have adware program installed on your computer. Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into paying for unnecessary technical support services that supposedly fix contrived device, platform, or software problems.
Apparently Apple owns this blog page because is certainly doesn't portray the truth about Apple customer service. I bought my first and last apple product a year ago an IPad Air 2. I had a variety of issues with shutting down instantly, the power cord failed after six months, I was told I had to buy a new printer if I wanted to print using the IPad. Customer service was useless each time I called which was many. I believe Apple deletes most negative reviews from the web and portrays a false perception that Ipads are prefect and loved by everyone. Its total crap!!
Nov 5 Video Freezes When Tabbed Out Yesterday I "upgraded" to Mojave. While I am playing the game, if I tab out for any reason--be it with the 4-finger swipe to another tab, or any of the launch-type buttons--the game video stops working in the background, and the Beach Ball spins. The audio continues to work, and it seems like the game continues to play, as I often tab out between flight paths, and when i reboot the game, I am at the destination flight path. 15" Late-2014 Retina MBP 10.14 Mojave 2.5 GHz Intel Core i7 16 GB 1600 MHz DDR3 NVIDIA GeForce GT 750M 2048 MB 512GB SSD EDIT: Playing in Windowed Fullscreen Mode.Moleqular24 Nov 5
The only time Apple Support didn't have the answer at the ready was when I called to ask about autoplaying video. The call was set up at 9:28 a.m., and I was on the line immediately with Tonya in Idaho. After we joked over our equally poor weather, she attempted to connect to my system remotely but could not do so (likely because of our office firewall).