My laptop died awhile back and although I have a Mac desktop and an iPad Mini, the time arrived for me to get a laptop. This time around I chose to get an Apple MacBook to bring all my Apple products together. It's really how they're all connected and share information across devices leaving me not having to send a copy to my email so that I can then open on my iPhone, Apple watch, iPad, or whatever. Now, everything is all connected instantaneously. I'm thrilled I went for the MacBook Air!
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Much like Apple handles support calls over the phone, soon only customers within their warranty period will be able to access online chat support through getsupport.apple.com for free. For others, Apple will charge what it refers to as a “pay per incident” fee or require the purchase of an extended warranty through AppleCare. Previously all online support chat features were available for free to users worldwide. Some users might have noticed back in August when Apple revamped its support sites that it started listing a $19.99 per incident fee for chat support. However, up until now AppleCare hasn’t actually been charging users to access the feature.