On Tuesday 9 th January was on hold for almost 30 minutes finally got a representative from tech support named Chanelle, 2 mins into the conversation and of telling her the situation it seemed that she did not have the patience to help didn’t say anything and just hung up, gave her the benefit of the doubt just maybe it was a drop call but she never called back. Still on the phone again waiting for over another 30 Mins on for another representative. Apple for being such a expensive product has very poor customer service and responses to calls aren’t efficient not professional at all
Included with each enrollment are two Technical Support Incidents, which will expire at the end of your membership year. You will receive two new TSIs when you renew your membership. Additional TSIs are available for purchase in either a 2-pack for $99 USD or 5-Pack for $249 USD in the Code-level Support section in your account. TSIs purchased separately expire one year from the date of activation.
We don't know why the support.apple.com site glitched out on multiple occasions, but we were happy to see the issue disappear by our third call. If Apple wants an even better score next year, we'd suggest its agents find footing on Facebook, and make sure its employees know all the ins and outs of its latest features so that callers aren't put on hold while techs investigate.
I had occasion to use customer support this week after my family gifted me with an IPad. I had difficulty with accessing after setting it up. I didn't catch the gentleman's name but I found his explanations way too fast and his tone arrogant, despite my telling him I was a senior and needed patience. I sat through a lengthy discourse on the difference between a password and a postcode, and I remained locked out. I think his telling me to hang up, sit back, relax and meditate and the password would come to me was his giving up. I give the service a zero. Once I can figure out how to reset the thing it will be going back.
On October 20, 2010, Apple released a redesigned 13.3" model with a tapered enclosure, higher screen resolution, improved battery, and flash storage instead of a hard drive. In addition, a new 11.6" model was introduced, offering reduced cost, weight, battery life, and performance relative to the 13.3" model, but better performance than typical netbooks of the time.
On the 11" Air, the left side of the computer has a MagSafe power connector, a USB port, a headphone jack, and a microphone. The right side of the computer has a USB port and a Mini DisplayPort, now sharing Thunderbolt function beginning with the 2011 model. On top of the screen bezel there is a webcam, first dubbed iSight and now the FaceTime camera.
Mac-Tech can help you buy or sell a pre-owned piece of equipment! Our Sales Staff contacts hundreds of people on a weekly basis, buying, selling, and brokering a large variety of metal fabricating machines. Once the machines are in our facilities, our expert Team of Service Technicians get to work repairing and re-furbishing the machines until they're like new again. Don't believe us? Fill out a Contact Form or call us at 888-MAC-9555 and ask about our “like-new” purchase options.
5d iMac 3D accelerator card not supported Please Help...I'm on a friends MAC comp. iMac 27in mid2011 3.4 GHz Core i7 Graphics: AMD Radeon HD 6970M 2048 macOS Sierra Version 10.12.6 " Your 3D accelerator card is not supported by World of Warcraft. For more information please see " https://us.battle.net/support/en/article/world-of-warcraft-system-requirements Please HELP me resolve this asap so I play. Thanks, VozixVozix1 5d
AppleCare Technician Training provides a comprehensive curriculum covering Apple products and technologies. The modules cover such topics as general computer terminology, Apple-specific architectures, and troubleshooting and preventive maintenance in a logical, straightforward format that makes it easy to absorb new concepts and information. In addition, the training is self-paced, so you have complete control over your learning schedule.
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For example, I broke my iPhone 7 screen, and Apple was able to do a same-day screen replacement at the Apple store. I don’t have AppleCare+, so Apple charged me the “full” price for the screen repair, which was $129. But if I’d paid $129 for AppleCare+ ahead of time, the repair would cost me $29. That means I actually paid less for the screen repair out of warranty. But if I broke the same iPhone again within the two years, the second $29 screen repair would put me way ahead.
Steve Jobs introduced the first MacBook Air during a speech at his keynote at the 2008 Macworld conference held on January 15, 2008. The first-generation MacBook Air was a 13.3"-only model, initially promoted as the world's thinnest notebook (1.94cm MacBook may be compared with 1.98cm for a previous record model, 2005's Toshiba Portege R200). It featured a custom Intel Merom CPU and Intel GMA graphics. In late 2008, the CPU was updated to a faster, non-custom Penryn CPU and integrated Nvidia GeForce graphics while the hard drive capacity was increased and the micro-DVI video port was replaced by the Mini DisplayPort. A mid-2009 refresh, introduced alongside the MacBook Pro family, featured a slightly higher-capacity battery, and a faster Penryn CPU.
Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage coverage, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax.1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.2
Our tech experts are highly skilled at resolving any kind of issues to make sure your Mac operates at full capacity and all the vulnerabilities are closed to mitigate the risk of being hacked or any kind of virus, spyware or malware attacks. Our tech have been technically trained, certified, and their perks and performance are totally based on what they deliver to you. All support agents are required to obtain required certification prior to commencing support.
It is this dedication to individualized excellence that has made Mac-Tech a valuable strategic partner to companies and clients on both a national and international level. By combining industry knowledge, offering an established process (that can accommodate changes in the market), and providing systems and technical support and implementation, Mac-Tech always works hard for you and your business.
Apparently Apple owns this blog page because is certainly doesn't portray the truth about Apple customer service. I bought my first and last apple product a year ago an IPad Air 2. I had a variety of issues with shutting down instantly, the power cord failed after six months, I was told I had to buy a new printer if I wanted to print using the IPad. Customer service was useless each time I called which was many. I believe Apple deletes most negative reviews from the web and portrays a false perception that Ipads are prefect and loved by everyone. Its total crap!!