AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. The company obligated under AppleCare+ in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc. Purchase of the plan is not required to purchase the covered equipment. For complete details, see term at www.apple.com/legal/sales-support/applecare/applecareplus/.
I simply can't say enough about Shiva and his staff at Marin Mac Tech. My main design computer (27" i7) had a hard drive meltdown... and although I back up all client files to my server, there was a ton of stuff on the i7 that hadn't been backed up. Shiva worked miracles and was able to recover most of the data, and got me up and running quickly with a new SSD drive installed with the latest OS X. I'm telling you, if you need a company that knows its $hit and can get the job done for a reasonable cost, Shiva and Marin Mac Tech is the place to go. I'm having them come upgrade my server next week! Five Stars!
To the Apple rep here. Worked in IT and hated my monthly rotation when I tested as a cust. supp. level 2 rep. It is stressful and I agree - be prepared to wait or have Apple call back. When I was looking for a job, I considered cust. supp. for a brief time and warned my spouse I'd be stressed out if I took the job, so again, I understand. But I'm a user and this is different.
5d iMac 3D accelerator card not supported Please Help...I'm on a friends MAC comp. iMac 27in mid2011 3.4 GHz Core i7 Graphics: AMD Radeon HD 6970M 2048 macOS Sierra Version 10.12.6 " Your 3D accelerator card is not supported by World of Warcraft. For more information please see " https://us.battle.net/support/en/article/world-of-warcraft-system-requirements Please HELP me resolve this asap so I play. Thanks, VozixVozix1 5d
6d UI taking too long to load since 7.3.5 Since 7.3.5 my users interface is taking too long to load as soon as I log in, and most of the time this issue persists every time I reopen any of these tabs, like talents, collections, bags, mail.. https://imgur.com/a/fxL0i https://imgur.com/a/rUBXe https://imgur.com/a/K953n I never ever had this problem before, I've tried deleting Cache, WTF folders and disabling all of my addons, but the issue continues.Thünda14 6d
In addition to onsite hardware coverage, you can repair up to 2 percent of your covered Mac computers, or up to 5 percent of your covered iPad or iPhone devices, for any reason. So if an employee accidentally damages a device, AppleCare for Enterprise can cover that, too. In most cases, Apple can repair or replace the device within one business day.
Apparently Apple owns this blog page because is certainly doesn't portray the truth about Apple customer service. I bought my first and last apple product a year ago an IPad Air 2. I had a variety of issues with shutting down instantly, the power cord failed after six months, I was told I had to buy a new printer if I wanted to print using the IPad. Customer service was useless each time I called which was many. I believe Apple deletes most negative reviews from the web and portrays a false perception that Ipads are prefect and loved by everyone. Its total crap!!

Service — We are committed, first and foremost, to serving our customers, which is why we have developed the best service organization in the business, complete with 24-hour guaranteed response if your machine is down.  We understand that our customer base is the life of our business and we strive to maintain long-term, meaningful relationships with each and every one.
Marin Mac Tech used to offer efficient reliable service, but the last few times I've used his service, he has seemed much more interested in padding his bill and selling me unnecessary expensive gear.  This most recent experience was the worst.  Took in my NAS, ran up a large bill running diagnostic tests, told me it was the power supply, I ordered a new power supply, tells me it's still broken and now I should buy a very expensive one from him.  Ridiculous.  Not sure what happened to cause this slide.
These bogus Tech Support alerts are shown in such a way as to trick the user into thinking their computer has crashed or that a virus has been detected on the computer. It does this to try and scare the infected user into calling one of the listed numbers in order to receive support. In reality, though, they will only be greeted with people who are trying to sell them unneeded support contracts and services.
2 years ago I wrote a review regarding Marin Mac Tech.  I have continued to use them with total satisfaction ever since.  Recently I realized that most of my tech stuff was so old and out of date that some of it would no longer update.  I decided to bite the bullet and get a new iPhone, iPad, MacBook Pro and a new 27 in. iMac.  I wanted them to all be in sync.  Over the past 2 years Shiva has become familiar with my tech use and needs so I called on him to guide me through making the best choices and to order any extras as far as storage and memory were concerned.  Once purchased from the Apple Store via Marin Mac Tech, he backed up everything from my old equipment to my new.  No easy task as I am a hoarder of photos and information as well as emails and don't like to lose anything.  Along the way he eliminated some bad malware that had crept into my old computers.  I must admit there was quite a bit of adjustment to be made on my part as a lot of stuff was new to me and I kept getting messages regarding things that needed to be done.  Shiva was on call, both in person and via remote access, to shepherd me through the transition period.  I could not have done it without him.  He is a definite wizard when it comes to all things tech.  He does not fool around, gets right to the problem and fixes it and helped me to understand what I need to do along the way.   All of the people I have dealt with at Marin Mac Tech the past 2 years have been a pleasure to deal with and when it comes to tech help, Shiva is the man!  We are lucky to have such a reliable outfit in Marin to call on for our tech support.
Much like Apple handles support calls over the phone, soon only customers within their warranty period will be able to access online chat support through getsupport.apple.com for free. For others, Apple will charge what it refers to as a “pay per incident” fee or require the purchase of an extended warranty through AppleCare. Previously all online support chat features were available for free to users worldwide. Some users might have noticed back in August when Apple revamped its support sites that it started listing a $19.99 per incident fee for chat support. However, up until now AppleCare hasn’t actually been charging users to access the feature.
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