Much like Apple handles support calls over the phone, soon only customers within their warranty period will be able to access online chat support through getsupport.apple.com for free. For others, Apple will charge what it refers to as a “pay per incident” fee or require the purchase of an extended warranty through AppleCare. Previously all online support chat features were available for free to users worldwide. Some users might have noticed back in August when Apple revamped its support sites that it started listing a $19.99 per incident fee for chat support. However, up until now AppleCare hasn’t actually been charging users to access the feature.

We don't know why the support.apple.com site glitched out on multiple occasions, but we were happy to see the issue disappear by our third call. If Apple wants an even better score next year, we'd suggest its agents find footing on Facebook, and make sure its employees know all the ins and outs of its latest features so that callers aren't put on hold while techs investigate.
The 2010 models include two speakers for stereo sound while earlier versions have one speaker located under the keyboard. The 2011 model replaces DisplayPort with a Thunderbolt 1 port, and also has a 1280×720 FaceTime HD Camera, replacing the previous 640×480 iSight camera. The 2012 model replaces USB 2 with USB 3, and uses the MagSafe 2 instead of the MagSafe connector for charging. The 2015 model updated the Thunderbolt port to Thunderbolt 2.
Whether deploying iPhone in your enterprise or supporting Mac computers in your organization, AppleCare Help Desk Support provides the backup expertise your frontline technology staff requires. This plan provides priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week,1 allowing you to manage resources more efficiently, improve response time, and reduce training costs. The plan provides one year of coverage to two technical contacts designated by your organization.
Starting over again, multiple times, I kept getting the same result, until (without any real indicator of why) everything worked properly. The words "phone number" finally appeared above that field, and the form also automatically formatted my number in the (123) 456-7890 style and allowed me to receive the calls. This error came up during my first two calls, but not my third.
Thanks for the article. However, if by "power of positivity" you mean condescending attitude, providing cookie cutter replies to one's questions for the sole purpose of diverting the issues, and overall being insincere and shifting the responsibility of the problem onto the consumer, well, yes, Apple is at the top of the list. The so called "Genius Bar" is useless and its geniusless techs feign ignorance of problems which are listed in the millions on a basic online search. As others have already pointed out, I have been a faithful Apple customer for many years, but the lack of "customer service" (ie: "resolving problems") leads me to say Apple no more.
Called them and left a message on a Thursday about a month ago.  I also emailed the same day using their website form, indicating the specific issues I was having (model, OS, RAM, etc.).  The next day I got a return call from their admin saying only that someone would come to my house and it would cost $140 ($150?) for an hour.  Told her I had emailed with the specifics, and I asked to speak with a technical person for a few minutes first, to get their view on my issues, whether they could solve it, and if so, how long it might take.  She assured me I would be contacted.  I received no reply to my email and no call.
The use of AppleCare Technician Training materials and the successful completion of Apple Service Certification exams do not imply any authorization by Apple to perform repairs or to conduct business directly with Apple or on its behalf. Results from Apple Service Certification exams are used by Apple Authorized Service Providers to assess the competence of repair technicians seeking employment in servicing Apple computers and selected peripherals.

For example, I broke my iPhone 7 screen, and Apple was able to do a same-day screen replacement at the Apple store. I don’t have AppleCare+, so Apple charged me the “full” price for the screen repair, which was $129. But if I’d paid $129 for AppleCare+ ahead of time, the repair would cost me $29. That means I actually paid less for the screen repair out of warranty. But if I broke the same iPhone again within the two years, the second $29 screen repair would put me way ahead.
On October 20, 2010, Apple released a redesigned 13.3" model with a tapered enclosure, higher screen resolution, improved battery, and flash storage instead of a hard drive. In addition, a new 11.6" model was introduced, offering reduced cost, weight, battery life, and performance relative to the 13.3" model, but better performance than typical netbooks of the time.[32][33][34][35]
5d iMac 3D accelerator card not supported Please Help...I'm on a friends MAC comp. iMac 27in mid2011 3.4 GHz Core i7 Graphics: AMD Radeon HD 6970M 2048 macOS Sierra Version 10.12.6 " Your 3D accelerator card is not supported by World of Warcraft. For more information please see " https://us.battle.net/support/en/article/world-of-warcraft-system-requirements Please HELP me resolve this asap so I play. Thanks, VozixVozix1 5d
This product has been awesome so far. Was very easy to set up, and it works a lot faster then my windows does on the poor internet service we have. It has met all my expectations, and I love the fact I got 5 years apple tech with it. Thanks HSN for the great offer, and the chance to finally own a Mac. For me apple program is a lot easier to work with. A lot less fuss and waiting on programs to open and web pages to load.
You can likewise associate with our specialists for other extra arrangements. We attempt to give the most valuable arrangements that will settle the issue without harming your pockets. Pick up the pace and contact us by dialing our MacBook Air specialized help telephone number. Our specialists are constantly anxious to provide food you at the critical moment.

Nov 2 macOS update message when launching WoW Is there a way to suppress the warning regarding current OS version when launching Warcraft? I'm currently on 10.13.6 and recently I started getting the message that there is an available update to my OS which will increase stability and whatever. I'm not unfamiliar to the message, I have seen it before with other updates to 10.13. I'm planning the update to Mojave at some point, but would like to stop this annoying message, it prevents auto-switching to WoW as it launches.Durr4 Nov 2
My macbook pro took a little tumble. The screen is not cracked, nor are there vertical lines, blobs, or anything like that. There was a bright blue line just at the bottom of the screen, but it flickered back into place. However, there are veeeeery very light horizontal lines that run through the entire screen now. It's truely hardly noticable unless you're up close to the computer. Honestly, I could live with it, but my screen was so clear before, I'd love to get it back to that quality. I know it's very expensive to replace the screen, but maybe there is something else that can be done or another service I can request before I have to drop that kind of cash? Help?
EveryMac.com is provided "as is" without warranty of any kind whatsoever. EveryMac.com, and the author thereof, shall not be held responsible or liable, under any circumstances, for any damages resulting from the use or inability to use the information within. For complete disclaimer and copyright information please read and understand the Terms of Use and the Privacy Policy before using EveryMac.com. Use of any content or images without expressed permission is not allowed, although links to any page are welcomed and appreciated.
Mac-Tech can help you buy or sell a pre-owned piece of equipment! Our Sales Staff contacts hundreds of people on a weekly basis, buying, selling, and brokering a large variety of metal fabricating machines. Once the machines are in our facilities, our expert Team of Service Technicians get to work repairing and re-furbishing the machines until they're like new again. Don't believe us? Fill out a Contact Form or call us at 888-MAC-9555 and ask about our “like-new” purchase options.

Before rolling out the paid chat support, Apple had to develop a new web payment system that would allow it to accept payments through chat and keep user info secure when transferred between support agents, according to our sources. Using the new web payment system, we’re told Apple plans to offer the ability to set up hardware repairs and replacements that require a hold on a credit card or pay per incident fee via chat support. Rather than having to call in, users will be sent a link that’s live for 24 hours in order to complete the payment.

×