NOW, though the product title DOES say that it comes preinstalled with EL CAPTAIN (or whatever), mine already came with the SIERRA update. It had Sierra Version 10.12.3 and in the app store, you can update it (FOR FREE) with the May 2017 recent Sierra 10.12.5 update! IF yours comes in with EL CAPTAIN, you can update it FOR FREE to the 2017 Sierra update - do not worry! Lol.
Apple's phone-based tech support provided accurate answers in a speedy process, though I encountered an odd bug during my testing. Apple's phone support number (1-800-275-2273) isn't highly visible on the company's site, so most people will find themselves navigating to http://support.apple.com, and then clicking through a short series of prompts and filling in contact information to arrange a phone call.
Nov 5 Razer Naga wheel-tilt not recognized properly Hi, all. Short version: My Razer Naga 2014 has a wheel-tilt feature that was previously recognized by WoW independent of the scroll and click functions, but WoW now sees the right tilt as scroll up and the left tilt as scroll down and no tweaks I done in-game or in Synapse have corrected the issue. Extra details: I'm running a late '09 iMac with OS 10.9.7. Had the mouse ~3 weeks now, and it also had the issue where modifier keys wouldn't work in conjunction with the mouse buttons in WoW. I also have Synapse downloaded, as mentioned, but have avoided using it as I rather dislike the program. If any other info's necessary, let me know! I posted here as I wasn't sure that it belonged anywhere else, and a half-hour of searching failed to turn up anything useful, forums or otherwise. Thanks in advance.Rhakkash13 Nov 5
You have the option to get onsite service coverage for two or three years from the date of your hardware purchase. If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly. IBM’s Global Technology Services, a worldwide Apple Authorized Service Provider, will provide onsite service within the next business day.
Our tool inspects your computer for what hardware you have and what options are enabled. We don’t gather any additional personal data in the process. Hitting Send Emails will send the captured data to the Recipient’s Email address they have a better understanding of your system. You can also elect to bypass the email and download the results by CSV or PDF.

Apple is the king of consumer laptop tech support, and the company added to its repertoire in the past year. In addition to answering questions via social media, live online chats, its support app and phone calls, the company began posting tutorials to a YouTube channel in November 2017. These options flank the company's existing Genius Bar, which still stands out as one of the few ways users can get in-person support directly from a laptop-maker.
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