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Testing conducted by Apple in June 2018 using preproduction 2.3GHz quad-core Intel Core i5-based 13-inch MacBook Pro systems with 8GB of RAM and 512GB SSD; and preproduction 2.6GHz 6-core Intel Core i7-based 15-inch MacBook Pro systems with 16GB of RAM and 512GB SSD. Testing conducted by Apple in May 2017 using preproduction 2.3GHz dual-core Intel Core i5-based 13-inch MacBook Pro systems with 8GB of RAM and 1TB SSD. The wireless web test measures battery life by wirelessly browsing 25 popular websites with display brightness set to 12 clicks from bottom or 75%. The iTunes movie playback test measures battery life by playing back HD 1080p content with display brightness set to 12 clicks from bottom or 75%. The standby test measures battery life by allowing a system, connected to a wireless network and signed in to an iCloud account, to enter standby mode with Safari and Mail applications launched and all system settings left at default. Battery life varies by use and configuration. See www.apple.com/batteries for more information.
Hurray for competent people and a well-run small company! I went to Yelp to find someone to help me clean up my Mac and advise me on how to improve performance. I was pretty much expecting to be told my iMac was too old to work with...but no. Shiva comes exactly on time and says "No problem. Great machine...just needs extra space". Hurray! Also advises on improvements to overall Wifi, etc. that MMT does not receive any profit from, and provides the resources on where to get best price. When there are the usual followup questions after my Mac has a bigger brain, I get immediate responses to my texts and remote support that gets all straightened out in no time. I would absolutely recommend them and so glad I made the "preventive" appointment before having a total system crash. Will follow any advice they provide from now on.
Malwarebytes is one of the most popular and most used anti-malware apps, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.
The external hard drive ended up being much more complicated, having to be completely dismantled for mechanical malfunction, and when that didn't solve it, Shiva did a time-consuming deep dive to rescue thousands and thousands of photos that would've otherwise been gone forever. Most amazing, after nearly 2 weeks of work on it, it still didn't cost me an arm and a leg. Very, very generous and thoughtful.
Our tool inspects your computer for what hardware you have and what options are enabled. We don’t gather any additional personal data in the process. Hitting Send Emails will send the captured data to the Recipient’s Email address they have a better understanding of your system. You can also elect to bypass the email and download the results by CSV or PDF.
You can be rest assured the agent that you work with has been technically trained, certified, and his performance and perks based on what he delivers to you. Our employees excel at their careers through ongoing technical training and the pursuit of excellent service. All support agents are required to obtain Apple® and Microsoft® certifications prior to commencing support.
As a former AppeCare representative I can't stress enough how difficult this job really is. We have to deal with angry customers who waited too long on the line, give accurate information about endless features and provide an instant resolution. It is mentally exhausting and would take anyone I know into the paths of a breakdown. Now imagine when new products or software are launched. We are given a set of trainning modules to perform on a given amount of time, as per Apple recommendation. Now, what a lot of people are unaware of, is that only a few call centers are actually managed by Apple directly. Other centers are paid by Apple to train people as per their standards, but in the end of the day this is a business we are talking about, so the larger the amount of calls taken daily equals more monney for these centers. Basically, forget the trainning, we are just pushed by our local managers to do these modules as fast as possible because we are needed to take more calls. There is never time to breathe or learn anything.
Before rolling out the paid chat support, Apple had to develop a new web payment system that would allow it to accept payments through chat and keep user info secure when transferred between support agents, according to our sources. Using the new web payment system, we’re told Apple plans to offer the ability to set up hardware repairs and replacements that require a hold on a credit card or pay per incident fee via chat support. Rather than having to call in, users will be sent a link that’s live for 24 hours in order to complete the payment.