Called them and left a message on a Thursday about a month ago.  I also emailed the same day using their website form, indicating the specific issues I was having (model, OS, RAM, etc.).  The next day I got a return call from their admin saying only that someone would come to my house and it would cost $140 ($150?) for an hour.  Told her I had emailed with the specifics, and I asked to speak with a technical person for a few minutes first, to get their view on my issues, whether they could solve it, and if so, how long it might take.  She assured me I would be contacted.  I received no reply to my email and no call.
Don't rely on it being preserved. Many repairs require Apple to replace or reformat the hard disk, which will result in the loss of your data. Please make sure you back up your data on a regular basis to minimize your data loss. Apple and its AASPs are not responsible for any damage to or loss of any applications, data, or other information stored on your MacBook Air while performing service.

Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage coverage, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax.1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.2
Get training from the Apple experts, then become one yourself. AppleCare Technician Training provides a year of access to the information you need to prepare for the Apple Service Certification exams. This easy-to-use, self-paced program includes training materials and extensive information from Apple’s own technical library. Most important, the service training curriculum was developed by the people who know Apple products best.
Jan 18 Upcoming API / Hardware Support Changes Hi Friends, We have seen quite a few threads with people upset and confused about the new warnings in the Blizzard app. Warnings that tell you that your system will be unsupported soon. While this is true in some cases, I would like to provide some resources and advice on how to see if you will still be able to play. Here is a list of requirements and resources to help you find out the state of your computer. OS requirements:   Mac - Users computers will need to support the Metal API. A list of Mac computers that can support Metal . Users should also be on a supported macOS. macOS 10.12.X macOS 10.13.x *macOS 10.14.x *(macOS may not be released by the time these changes go live )*   Windows - Users will need to be on the following OS builds, with the 64 bit version installed, and able to support DirectX11. Windows 7 Sp1 Windows 8.1 Windows 10 How to check if you are on a 64 bit OS. 1. Hit Windows key 2. Type “my computer” 3. Right click this PC or the name you gave it 4. Select Properties 5. Look at System type ( You will want 64 bit Operating system listed here ) How to see if your Video card supports DirectX 11. This list is not up to date but if you have a card that is newer than the ones listed, it is likely okay. You can check on the manufacture's website to be sure.   Additional information - We have seen cases where having the in game settings changed to DirectX 9 or WoW set to launch in 32 bit mode will cause these errors. To check if World of Warcraft in 32-bit mode from the Blizzard App 1) Open the Blizzard App 2) Select World of Warcraft 3) Click Options 4) Select Game Settings on the left 5) Uncheck Launch 32-bit client (Instead of 64-bit) 6) Click Done How to disable DirectX 9 if you can. 1) Click Red Question mark in game 2) Go to system 3) Go to Advanced 4) Click Drop down by Graphics API 5) Select DirectX 11 6) Restart the game I hope this information helps my friends and hope you have a wonderful time in World of Warcraft. /NathardrickNathardrick0 Jan 18
Apple is about to begin charging users outside of their warranty for online chat support using a new web payment system it recently developed. Sources familiar with the project say Apple is currently expecting to launch the new paid chat support, which will also let customers schedule repairs and replacements online, as early as next week. Here’s how it works:
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