Your MacBook Pro comes with 90 days of complimentary technical support and a one-year limited warranty. Purchase AppleCare+ for Mac to extend your coverage to three years from your AppleCare+ purchase date and add up to two incidents of accidental damage coverage, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other repairable damage, plus applicable tax. Learn more
You can be rest assured the agent that you work with has been technically trained, certified, and his performance and perks based on what he delivers to you. Our employees excel at their careers through ongoing technical training and the pursuit of excellent service. All support agents are required to obtain Apple® and Microsoft® certifications prior to commencing support.
Visit our MacBook Air Support page for helpful troubleshooting information. If you have reviewed the articles on the website, and you're still not sure whether your MacBook Air requires service, you can take your MacBook Air to your local Apple Authorized Service Provider ("AASP") or Apple retail store for diagnosis. Alternatively, you can contact Apple. A technical support agent can help you diagnose the issue. Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
The computer is powered by a 1.8 GHz Intel Core i5 dual-core processor and has 8GB of 1600 MHz LPDDR3 RAM. Graphics are provided by integrated Intel HD Graphics 6000. The computer features all the amenities you expect on a Mac -- a 720p FaceTime HD webcam, dual-band 802.11ac Wi-Fi (also compatible with 802.11a/b/g/n), Bluetooth 4.0, and built-in stereo speakers. macOS Sierra is the installed operating system.
Called them and left a message on a Thursday about a month ago. I also emailed the same day using their website form, indicating the specific issues I was having (model, OS, RAM, etc.). The next day I got a return call from their admin saying only that someone would come to my house and it would cost $140 ($150?) for an hour. Told her I had emailed with the specifics, and I asked to speak with a technical person for a few minutes first, to get their view on my issues, whether they could solve it, and if so, how long it might take. She assured me I would be contacted. I received no reply to my email and no call.
Much like Apple handles support calls over the phone, soon only customers within their warranty period will be able to access online chat support through getsupport.apple.com for free. For others, Apple will charge what it refers to as a “pay per incident” fee or require the purchase of an extended warranty through AppleCare. Previously all online support chat features were available for free to users worldwide. Some users might have noticed back in August when Apple revamped its support sites that it started listing a $19.99 per incident fee for chat support. However, up until now AppleCare hasn’t actually been charging users to access the feature.