If you are an IT rookie they will tell you what you want to hear. Just try one time to ask a question about the SSL problem from Feb 2015, and they do an about face. In August 2015, my MacBook got hacked with the same SSH Cross Site Scripting using the Man-In-The-Middle. When I called Apple, they were dead silent. Dissembling, misdirecting, obfuscating, worst of all no help. Denied it had anything to do with "Apple" but refused to offer even the simplest of suggestions on how I can prevent it in the future. How do I know if I have the SSL fix in MBP? Well I can't because the SSL problem was in iOS. I went to the developers website and found the same iOS SSL is part of Yosemite. So again, misdirection and lies.
If you own an MacBook Air, and it requires service for any other issue, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labor, shipping (if any), and applicable taxes. AppleCare or your local AASP or Apple retail store representative will provide you with an estimate of service costs before receiving your authorization to perform service.

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Unfortunately, on my first day of testing, I ran into a bug that nearly prevented me from arranging calls. At first, it just seemed like a mistake; on the page where you enter your name, email address and phone number, the last field didn't have the words "phone number," though all the others were properly labeled. Ignoring this, I filled in my information. But then, I got an error reading, "We're unable to schedule your call. Please try again or choose a different solution."
Testing conducted by Apple in June 2018 using preproduction 2.3GHz quad-core Intel Core i5-based 13-inch MacBook Pro systems with 8GB of RAM and 512GB SSD; and preproduction 2.6GHz 6-core Intel Core i7-based 15-inch MacBook Pro systems with 16GB of RAM and 512GB SSD. Testing conducted by Apple in May 2017 using preproduction 2.3GHz dual-core Intel Core i5-based 13-inch MacBook Pro systems with 8GB of RAM and 1TB SSD. The wireless web test measures battery life by wirelessly browsing 25 popular websites with display brightness set to 12 clicks from bottom or 75%. The iTunes movie playback test measures battery life by playing back HD 1080p content with display brightness set to 12 clicks from bottom or 75%. The standby test measures battery life by allowing a system, connected to a wireless network and signed in to an iCloud account, to enter standby mode with Safari and Mail applications launched and all system settings left at default. Battery life varies by use and configuration. See www.apple.com/batteries for more information.
If you are the one providing the technical assistance, open Messages, select the name of the person you plan to help — or send a new message to start the conversation — and click the Details button in the upper-right corner of the window. Click the Screen Share icon, which looks like two overlapping rectangles, and select “Ask to share screen.” (If you’re the one needing the help, you can also reach out via a Messages buddy and use the “Invite to Share My Screen” option.)
If you are an IT rookie they will tell you what you want to hear. Just try one time to ask a question about the SSL problem from Feb 2015, and they do an about face. In August 2015, my MacBook got hacked with the same SSH Cross Site Scripting using the Man-In-The-Middle. When I called Apple, they were dead silent. Dissembling, misdirecting, obfuscating, worst of all no help. Denied it had anything to do with "Apple" but refused to offer even the simplest of suggestions on how I can prevent it in the future. How do I know if I have the SSL fix in MBP? Well I can't because the SSL problem was in iOS. I went to the developers website and found the same iOS SSL is part of Yosemite. So again, misdirection and lies.
Nov 11 Crashing game in dungeon I joined a group in dungeon finder for Waycrest Manor, and as soon as I joined the instance, my game crashed. I tried to log back on to the game, and it would crash again. Also, when I joined the character and the instance appeared for a few seconds, I noticed that my icon in the corner isn't even mine. Does anyone know how to get out of the dungeon so I won't be stuck in it? Thanks!Demaxia1 Nov 11
To the Apple rep here. Worked in IT and hated my monthly rotation when I tested as a cust. supp. level 2 rep. It is stressful and I agree - be prepared to wait or have Apple call back. When I was looking for a job, I considered cust. supp. for a brief time and warned my spouse I'd be stressed out if I took the job, so again, I understand. But I'm a user and this is different.
Known malicious extensions: WeKnow, MacSaver, MacVX (and variants like MacVaX), MacCaptain, MacPriceCut, SaveOnMac, Mac Global Deals or MacDeals, MacSter, MacXcoupon, Shop Brain (or variants like SShoP Braaiin), PalMall, MacShop, MacSmart, News Ticker Remover, Shopper Helper Pro, Photo Zoom, Best YouTube Downloader, ArcadeYum, Extended protection, Video download helper, FlashFree or GoldenBoy.
Apple's phone-based tech support provided accurate answers in a speedy process, though I encountered an odd bug during my testing. Apple's phone support number (1-800-275-2273) isn't highly visible on the company's site, so most people will find themselves navigating to http://support.apple.com, and then clicking through a short series of prompts and filling in contact information to arrange a phone call.
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