Hurray for competent people and a well-run small company! I went to Yelp to find someone to help me clean up my Mac and advise me on how to improve performance. I was pretty much expecting to be told my iMac was too old to work with...but no. Shiva comes exactly on time and says "No problem. Great machine...just needs extra space". Hurray! Also advises on improvements to overall Wifi, etc. that MMT does not receive any profit from, and provides the resources on where to get best price. When there are the usual followup questions after my Mac has a bigger brain, I get immediate responses to my texts and remote support that gets all straightened out in no time. I would absolutely recommend them and so glad I made the "preventive" appointment before having a total system crash. Will follow any advice they provide from now on.
Starting over again, multiple times, I kept getting the same result, until (without any real indicator of why) everything worked properly. The words "phone number" finally appeared above that field, and the form also automatically formatted my number in the (123) 456-7890 style and allowed me to receive the calls. This error came up during my first two calls, but not my third.
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Much like Apple handles support calls over the phone, soon only customers within their warranty period will be able to access online chat support through getsupport.apple.com for free. For others, Apple will charge what it refers to as a “pay per incident” fee or require the purchase of an extended warranty through AppleCare. Previously all online support chat features were available for free to users worldwide. Some users might have noticed back in August when Apple revamped its support sites that it started listing a $19.99 per incident fee for chat support. However, up until now AppleCare hasn’t actually been charging users to access the feature.