NOW, though the product title DOES say that it comes preinstalled with EL CAPTAIN (or whatever), mine already came with the SIERRA update. It had Sierra Version 10.12.3 and in the app store, you can update it (FOR FREE) with the May 2017 recent Sierra 10.12.5 update! IF yours comes in with EL CAPTAIN, you can update it FOR FREE to the 2017 Sierra update - do not worry! Lol.
Awesome, responsive service.  Could not be happier with how timely, knowledgeable and friendly Shiva was.  He showed up when promised, kept me appraised of what he was doing, and worked very efficiently.  We had our new system up and running in no time - including a large transfer of data from an old system.  I would recommend Shiva and this company without hesitation.

With globalization and increased competition, most customers are concerned with where their business is today and where it will be tomorrow. Mac-Tech understands these concerns and is ready to help with key business issues involving processes, labor and material costs, lean manufacturing, flexibility and competitive strategies. We can assist you with these issues and develop short-, medium-, and long-term plans—that look both globally and locally—in order to insure your company's growth and profitability.


Unfortunately, on my first day of testing, I ran into a bug that nearly prevented me from arranging calls. At first, it just seemed like a mistake; on the page where you enter your name, email address and phone number, the last field didn't have the words "phone number," though all the others were properly labeled. Ignoring this, I filled in my information. But then, I got an error reading, "We're unable to schedule your call. Please try again or choose a different solution."
You can be rest assured the agent that you work with has been technically trained, certified, and his performance and perks based on what he delivers to you. Our employees excel at their careers through ongoing technical training and the pursuit of excellent service. All support agents are required to obtain Apple® and Microsoft® certifications prior to commencing support.
Before rolling out the paid chat support, Apple had to develop a new web payment system that would allow it to accept payments through chat and keep user info secure when transferred between support agents, according to our sources. Using the new web payment system, we’re told Apple plans to offer the ability to set up hardware repairs and replacements that require a hold on a credit card or pay per incident fee via chat support. Rather than having to call in, users will be sent a link that’s live for 24 hours in order to complete the payment.
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