Get training from the Apple experts, then become one yourself. AppleCare Technician Training provides a year of access to the information you need to prepare for the Apple Service Certification exams. This easy-to-use, self-paced program includes training materials and extensive information from Apple’s own technical library. Most important, the service training curriculum was developed by the people who know Apple products best.
In the Box Apple MQD32LL/A MacBook Air, 6x6" Projector Supercenter Microfiber cloth, Power Adapter, AC Wall plug; and Power Cord. Apple MQD32LL/A MacBook Air, 6x6" Projector Supercenter Microfiber cloth, Power Adapter, AC Wall plug, Power Cord, and Inateck 13" Black Laptop Sleeve. Apple MQD32LL/A MacBook Air, 6x6" Projector Supercenter Microfiber cloth, Power Adapter, AC Wall plug, Power Cord, and Inateck Gray 13" Laptop sleeve. Apple MQD32LL/A MacBook Air, 6x6" Projector Supercenter Microfiber cloth, Power Adapter, AC Wall plug, Power Cord, and MB829LL/A Magic Mouse 1. Apple MQD32LL/A MacBook Air, 6x6" Projector Supercenter Microfiber cloth, Power Adapter, AC Wall plug, Power Cord, and Apple MLA02LL/A Magic Mouse 2. Apple MQD42LL/A MacBook Air, 6x6" Projector Supercenter Microfiber cloth, Power Adapter, AC Wall plug; and Power Cord.
Apple’s One-Year Limited Warranty for MacBook Air excludes coverage for damage resulting from a number of events, including accident, liquid spill or submersion, unauthorized service and unauthorized modifications. If damage is outside the scope of warranty coverage, service may be available through a local AASP or an Apple retail store, but all service charges will be your responsibility. In such an event, you will be asked to approve the estimated charges and accept the terms and conditions for service before authorizing the repair. If the repair is performed at an Apple retail store Apple's Repair Terms and Conditions will govern service. Repair service for a MacBook Air that has experienced catastrophic damage, for example extensive liquid damage or a severe impact that results in the product being disassembled into multiple pieces, is generally not available and not eligible for service.
AppleCare is transferable! If you’re selling an Apple product before the included AppleCare plan expires, the buyer gets the remaining protection. If you buy an extended AppleCare+ plan and then sell the product, the remaining time left in the AppleCare+ goes along with it. So AppleCare+ can be a selling point when you’re unloading your used devices on the secondary market!
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It is this dedication to individualized excellence that has made Mac-Tech a valuable strategic partner to companies and clients on both a national and international level. By combining industry knowledge, offering an established process (that can accommodate changes in the market), and providing systems and technical support and implementation, Mac-Tech always works hard for you and your business.

As a former AppeCare representative I can't stress enough how difficult this job really is. We have to deal with angry customers who waited too long on the line, give accurate information about endless features and provide an instant resolution. It is mentally exhausting and would take anyone I know into the paths of a breakdown. Now imagine when new products or software are launched. We are given a set of trainning modules to perform on a given amount of time, as per Apple recommendation. Now, what a lot of people are unaware of, is that only a few call centers are actually managed by Apple directly. Other centers are paid by Apple to train people as per their standards, but in the end of the day this is a business we are talking about, so the larger the amount of calls taken daily equals more monney for these centers. Basically, forget the trainning, we are just pushed by our local managers to do these modules as fast as possible because we are needed to take more calls. There is never time to breathe or learn anything.
On June 11, 2012, Apple released an updated model in the same form factor as the prior model. The new model is powered by the new Ivy Bridge dual-core Intel Core i5 and i7 processors, doubles the RAM and SSD speeds, has the new USB 3 ports (with USB 2 capability) in place of the USB 2 ports and the new MagSafe 2 charging port.[38] The camera was upgraded to 720p FaceTime HD.
To gain optical drive features, users could either purchase an external USB SuperDrive or other brand, or the bundled Remote Disc software, only for browsing or software installation to access the drive of another computer wirelessly[45] that has the program installed.[46][47] It can also be used to reinstall the system software from the included installation DVD. Remote Disc supports NetBooting, so the Air can boot from its installation DVD in another computer's drive, which requires Remote Install Mac OS X to be running on that computer. The software does not allow playback or information of DVDs, CDs or installing Windows.[45] For these features, an external USB drive is required.[45] More recent versions of OS X replaced the installation DVD with a USB flash drive containing the software, eliminating remote installation.
MacBook Air is portable and light weight device made available users. Apple updated their MacBook subsequently and launched MacBook Air. MacBook air is compact, slim and more powerful than existing Mac. More powerful processor, turbo boost LED backlit widescreen display, multi-touch track pad, Intel HD graphics and many more advanced features distinguish from MacBook. For any kind of issues an error or problem-related to Apple MacBook Air Technical Support can be dealt easily under right technicians.
On July 20, 2011, Apple released updates to the 11.6" and 13.3" models of the MacBook Air, which also became Apple's entry-level laptops due to lowered prices and the discontinuation of the white MacBook around the same time.[5] The mid-2011 MacBook Airs were powered by the new Sandy Bridge 1.6 or 1.7 GHz dual-core Intel Core i5, or 1.8 GHz dual-core Intel Core i7 processors, that came with an Intel HD Graphics 3000 processor, and with a backlit keyboard, two USB 2.0 ports, FaceTime camera, a standard of 2 GB of RAM (configurable up to 4 GB), Thunderbolt which shares function with Mini DisplayPort and Bluetooth was upgraded to v4.0.[36][37] Maximum SSD flash memory storage options were increased up to 256 GB. Both 11" and 13" models had an analog audio output/headphone minijack (that also supports an iPhone/iPod touch headset with microphone), but only the 13" model had an integrated SDXC-capable SD Card slot. These models use a less expensive "Eagle Ridge" Thunderbolt controller that provides two Thunderbolt channels (2 × 10 Gbit/s bidirectional), compared to the MacBook Pro which uses a "Light Ridge" controller that provides four Thunderbolt channels (4 × 10 Gbit/s bidirectional). A USB ethernet adapter was immediately available upon release and a Thunderbolt-to-Firewire 800 adapter became available in mid-year 2012.
“Prior to the laser we fabricated all our components on the turret press or on manual machines. The operations required hours of cleanup. Punch-formed parts and louvers are reserved for our existing turret punches but the laser has taken on 90 percent of the workload with minimal cleanup. We’ve been able to reclaim that time and move our manpower from the hand labor it took to make and clean parts to assembly work instead. As a result we’ve increased output, stepped up assembly time and cut fabrication time by weeks for some components.”

The first SLRs had clip-on external light meters, and those meters eventually became standard components. Unfortunately with interchangeable lens cameras, the meter’s coverage only matched the standard lens and perhaps a 35mm wide-angle lens. It wasn’t through-the-lens (TTL) metering, but at least it eliminated the need to carry a separate light meter. The Topcon RE […]


The 11" MacBook Air carried the desirable essential attributes of a netbook, but without the drawbacks of a slower processor and less capable operating system,[52] albeit at a higher price.[53][54][55][56][57] At the low end, Apple introduced the iPad—a different form factor than the netbook, but with improved computing capabilities and lower production cost. Both of these led to a decline in netbook sales, and most PC manufacturers have consequently discontinued their netbook lines in response.[58] Capitalizing on the success of the MacBook Air,[59] Intel promoted Ultrabook as a new high-mobility standard, which has been hailed by some analysts as succeeding where netbooks failed.[60][61][62]

Through July 1, 2013, the MacBook Air took in 56 percent of all Ultrabook sales in the United States, despite being one of the higher-priced competitors. [66] Apple had previously dominated the premium PC market, in 2009 having a 91 percent market share for PCs priced at more than $1,000, according to NPD, and Ultrabooks were an attempt by other PC manufacturers to move in on Apple's turf.[67] While Apple's MacBook lines were not immune to this consumer trend towards mobile devices,[68] they still managed to ship 2.8 million MacBooks in Q2 2012 (the majority of which were the MacBook Air) compared to 500,000 total Ultrabooks,[69][70] despite there being dozens of Ultrabooks from various manufacturers on the market while Apple only offered 11" and 13" models of the Macbook Air.[71] Forrester Research analyst Frank Gillett attributes Apple's increased success in the enterprise market to the 2010 MacBook Air and the iPad.[72]

On October 20, 2010, Apple released a redesigned 13.3" model with a tapered enclosure, higher screen resolution, improved battery, and flash storage instead of a hard drive. In addition, a new 11.6" model was introduced, offering reduced cost, weight, battery life, and performance relative to the 13.3" model, but better performance than typical netbooks of the time.[32][33][34][35]


AppleCare for Enterprise starts with an AppleCare Account Manager — your personal liaison with AppleCare. Your AppleCare Account Manager will help review your IT infrastructure, track issues you may be having, and provide monthly activity reports for both support calls and repairs. With continuous support from your AppleCare Account Manager, you and your team will get the most out of AppleCare for Enterprise.
Whether deploying iPhone in your enterprise or supporting Mac computers in your organization, AppleCare Help Desk Support provides the backup expertise your frontline technology staff requires. This plan provides priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week,1 allowing you to manage resources more efficiently, improve response time, and reduce training costs. The plan provides one year of coverage to two technical contacts designated by your organization.

Apple includes a one-year limited warranty with all hardware so if there’s a manufacturing defect, you’ll be covered. To also protect against accidental damage, plus extend the original warranty for longer and enjoy free tech support, you can opt to purchase AppleCare+. Here’s what it is, what it covers, and what you can expect to pay. Is AppleCare+ worth it? Only you can decide for your own situation, but this should be everything you need to know to make a smart choice.
2 years ago I wrote a review regarding Marin Mac Tech.  I have continued to use them with total satisfaction ever since.  Recently I realized that most of my tech stuff was so old and out of date that some of it would no longer update.  I decided to bite the bullet and get a new iPhone, iPad, MacBook Pro and a new 27 in. iMac.  I wanted them to all be in sync.  Over the past 2 years Shiva has become familiar with my tech use and needs so I called on him to guide me through making the best choices and to order any extras as far as storage and memory were concerned.  Once purchased from the Apple Store via Marin Mac Tech, he backed up everything from my old equipment to my new.  No easy task as I am a hoarder of photos and information as well as emails and don't like to lose anything.  Along the way he eliminated some bad malware that had crept into my old computers.  I must admit there was quite a bit of adjustment to be made on my part as a lot of stuff was new to me and I kept getting messages regarding things that needed to be done.  Shiva was on call, both in person and via remote access, to shepherd me through the transition period.  I could not have done it without him.  He is a definite wizard when it comes to all things tech.  He does not fool around, gets right to the problem and fixes it and helped me to understand what I need to do along the way.   All of the people I have dealt with at Marin Mac Tech the past 2 years have been a pleasure to deal with and when it comes to tech help, Shiva is the man!  We are lucky to have such a reliable outfit in Marin to call on for our tech support.
Thanks for the article. However, if by "power of positivity" you mean condescending attitude, providing cookie cutter replies to one's questions for the sole purpose of diverting the issues, and overall being insincere and shifting the responsibility of the problem onto the consumer, well, yes, Apple is at the top of the list. The so called "Genius Bar" is useless and its geniusless techs feign ignorance of problems which are listed in the millions on a basic online search. As others have already pointed out, I have been a faithful Apple customer for many years, but the lack of "customer service" (ie: "resolving problems") leads me to say Apple no more.
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