To the Apple rep here. Worked in IT and hated my monthly rotation when I tested as a cust. supp. level 2 rep. It is stressful and I agree - be prepared to wait or have Apple call back. When I was looking for a job, I considered cust. supp. for a brief time and warned my spouse I'd be stressed out if I took the job, so again, I understand. But I'm a user and this is different.
If the Messages app is not an option, Apple’s support site has detailed instructions for setting up the Mac for sharing in System Preferences and using alternative screen-sharing methods or iCloud’s Back to My Mac feature (until Back to My Mac is discontinued in the next version of the operating system). If you are remotely trying to configure settings on someone else’s Mac and you both have iOS devices, Apple’s FaceTime video chat app can be helpful for visual cues walking someone through setup steps; Microsoft Skype users can also share screens for visual reference.
To gain optical drive features, users could either purchase an external USB SuperDrive or other brand, or the bundled Remote Disc software, only for browsing or software installation to access the drive of another computer wirelessly that has the program installed. It can also be used to reinstall the system software from the included installation DVD. Remote Disc supports NetBooting, so the Air can boot from its installation DVD in another computer's drive, which requires Remote Install Mac OS X to be running on that computer. The software does not allow playback or information of DVDs, CDs or installing Windows. For these features, an external USB drive is required. More recent versions of OS X replaced the installation DVD with a USB flash drive containing the software, eliminating remote installation.
Part number (Order number) MC504LL/A, MC505LL/A, MC506LL/A, MC503LL/A MC968LL/A, MC969LL/A, MC965LL/A, MC966LL/A MD223LL/A, MD224LL/A, MD231LL/A, MD232LL/A MD711LL/A, MD712LL/A, MD760LL/A, MD761LL/A MD711LL/B, MD712LL/B, MD760LL/B, MD761LL/B MJVM2LL/A, MJVP2LL/A, MJVE2LL/A, MJVG2LL/A, MMGF2LL/A (2016, 8 GB, 128 GB SSD), MMGG2LL/A (2016, 8 GB, 256 GB SSD) MQD32LL/A (128 GB SSD), MQD42LL/A (256 GB SSD)
After graduating from Bard College a B.A. in Literature, Henry T. Casey worked in publishing and product development at Rizzoli and The Metropolitan Museum of Art, respectively. Henry joined Tom's Guide and LAPTOP having written for The Content Strategist, Tech Radar and Patek Philippe International Magazine. He divides his free time between going to live concerts, listening to too many podcasts, and mastering his cold brew coffee process. Content rules everything around him.
It's time to get some Air. The ultra-slim, lightweight MacBook Air features a fast Intel Core i5 processor and 128GB flash storage drive for quick booting and file retrieval. Whether you're streaming movies, creating documents or surfing the web, everything looks better on the high-definition screen. Plus, Wi-Fi AC ensures you stay in the fast lane of the information superhighway. When speed counts, reach for the Air!
Purchase a single incident of support for help troubleshooting Apple products such as AirPort devices, Apple TV, iPad, iPhone, iPod, or Mac computers; Apple operating systems such as iOS, OS X, or OS X Server (GUI only); Apple-branded consumer apps, such as FaceTime, Find My iPhone, iLife, iTunes, or iWork; or Apple-branded pro apps such as Final Cut Pro and Logic Pro.
Hurray for competent people and a well-run small company! I went to Yelp to find someone to help me clean up my Mac and advise me on how to improve performance. I was pretty much expecting to be told my iMac was too old to work with...but no. Shiva comes exactly on time and says "No problem. Great machine...just needs extra space". Hurray! Also advises on improvements to overall Wifi, etc. that MMT does not receive any profit from, and provides the resources on where to get best price. When there are the usual followup questions after my Mac has a bigger brain, I get immediate responses to my texts and remote support that gets all straightened out in no time. I would absolutely recommend them and so glad I made the "preventive" appointment before having a total system crash. Will follow any advice they provide from now on.
Apple is about to begin charging users outside of their warranty for online chat support using a new web payment system it recently developed. Sources familiar with the project say Apple is currently expecting to launch the new paid chat support, which will also let customers schedule repairs and replacements online, as early as next week. Here’s how it works: