A few days ago I spoke to an Apple customer service rep about getting an adapter. I first went on line to see which one I needed, wasn't sure so I asked for professional help. After twenty minutes, after being on hold for about fifteen minutes, I spoke to someone who didn't seem to have a clue. She put me on hold and then got back on the line to tell me which adapter would work. I needed an adapter for my older printer, so one end had to fit into the back of my new Mac and the other fit the printer plug. The adapter arrived today and it was too small at the computer end. I called Apple back. To make a long story short, I spoke to five people - all of them useless. I was wondering if I was speaking Klingon because nobody seemed to understand that I needed the adapter to plug into the back of my computer and that the other end did fit my printer. They kept assuming that the printer end was the problem. I was passed on to a supervisor who was just as clueless. I was then passed on to someone who was to source the right sized adapter for me and she was the worst of the lot. I can't understand how a company that makes my computer has no idea which adapter I would need for it and after five people, finally one of them realizes that Apple doesn't make them. I got all my other adapters at The Source and they fit perfectly, unfortunately they no longer carry this product. The worst customer service ever and not once did anyone say to me to return this item because I was recommended the wrong size. Not once did anyone offer a refund. I sent the stupid thing back this evening with a note for them to 'stick it where the sun don't shine.' Go anywhere else if you need help with products for your Mac - Apple customer service reps don't have a clue.
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Hurray for competent people and a well-run small company!  I went to Yelp to find someone to help me clean up my Mac and advise me on how to improve performance.  I was pretty much expecting to be told my iMac was too old to work with...but no.  Shiva comes exactly on time and says "No problem.  Great machine...just needs extra space".  Hurray!  Also advises on improvements to overall Wifi, etc. that MMT does not receive any profit from, and provides the resources on where to get best price.  When there are the usual followup questions after my Mac has a bigger brain, I get immediate responses to my texts and remote support that gets all straightened out in no time.  I would absolutely recommend them and so glad I made the "preventive" appointment before having a total system crash.  Will follow any advice they provide from now on.
I have been experiencing terrible customer service waiting over 45 plus minutes on hold for assistance on the top of apple taking money from my credit card on file without any purchase being made. While Apple make nice products their customer service assistant is one of the worse I have ever deal with in my life and makes me change my mind about their products. They need serious improvement on their customer service assistances when customers call their number. Terrible experience and very frustrating.
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Service — We are committed, first and foremost, to serving our customers, which is why we have developed the best service organization in the business, complete with 24-hour guaranteed response if your machine is down.  We understand that our customer base is the life of our business and we strive to maintain long-term, meaningful relationships with each and every one.
Nov 3 Frequent Disconnects Hello I'm a mac player and I'm experiencing frequent disconnections (4-10 times an hour) and I don't know why. My PS4 and everything else I've tried on this mac so far have been working fine without any disconnection issue and I'm using a wired connection so I think it's safe to assume that its not a problem with my internet service provider. I have tried troubleshooting steps listed on various other past posts here so I'll detail what I've done here: - Reset UI - Tried turning off something in system settings (can't remember what but it was on a page with three other things and it said turning it off may help with disconnection issues.) - Tried logging out and back into blizzard client. - Tried logging closing then reopening wow - Tried turning computer on and off again. If I could get a fix as soon as possible that'd be great! I'm looking to get into mythic plus and maybe some RBG's so this is obviously a problem with it happening so frequently. If it helps the issue seems to happen much more frequently when I'm in an instance. I've been dc'd only a handful of times while questing while I'd say a majority of instances I join I'm disconnected from at least once. Any help is appreciated. Thanks!Esos5 Nov 3
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To the Apple rep here. Worked in IT and hated my monthly rotation when I tested as a cust. supp. level 2 rep. It is stressful and I agree - be prepared to wait or have Apple call back. When I was looking for a job, I considered cust. supp. for a brief time and warned my spouse I'd be stressed out if I took the job, so again, I understand. But I'm a user and this is different.
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Nov 2 New MacBook Pros Announced at October Even Will be upgradeable to Vega 16 and 20 GPUs https://www.google.com/amp/s/arstechnica.com/gadgets/2018/10/apple-to-offer-macbook-pros-with-amd-vega-graphics-starting-in-november/%3famp=1 Was wondering how that would translate to playing WOW - how much would one be able to push the graphics at native resolution with those cards and get smooth FPS? Thanks!Dileo8 Nov 2
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We don't know why the support.apple.com site glitched out on multiple occasions, but we were happy to see the issue disappear by our third call. If Apple wants an even better score next year, we'd suggest its agents find footing on Facebook, and make sure its employees know all the ins and outs of its latest features so that callers aren't put on hold while techs investigate.

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