I had occasion to use customer support this week after my family gifted me with an IPad. I had difficulty with accessing after setting it up. I didn't catch the gentleman's name but I found his explanations way too fast and his tone arrogant, despite my telling him I was a senior and needed patience. I sat through a lengthy discourse on the difference between a password and a postcode, and I remained locked out. I think his telling me to hang up, sit back, relax and meditate and the password would come to me was his giving up. I give the service a zero. Once I can figure out how to reset the thing it will be going back.
Our tech experts are highly skilled at resolving any kind of issues to make sure your Mac operates at full capacity and all the vulnerabilities are closed to mitigate the risk of being hacked or any kind of virus, spyware or malware attacks. Our tech have been technically trained, certified, and their perks and performance are totally based on what they deliver to you. All support agents are required to obtain required certification prior to commencing support.
No! Well, AppleCare+ plans for iPhone and iPad purchased in the United States and Canada are only valid in the United States and Canada, but other Apple devices (Apple Watch, Mac, iPod, Apple TV, and Apple displays) provide global coverage. Service options do vary between countries, but any AppleCare service is always performed by authorized techs with genuine Apple parts.
Awesome, responsive service. Could not be happier with how timely, knowledgeable and friendly Shiva was. He showed up when promised, kept me appraised of what he was doing, and worked very efficiently. We had our new system up and running in no time - including a large transfer of data from an old system. I would recommend Shiva and this company without hesitation.
If you own the Apple iPhone 7 Plus, having a reliable iPhone 7 Plus repair service that you can count on definitely provides peace of mind. When your iPhone 7 Plus needs anything from a screen repair to a battery replacement, SmartFix has the parts, tools, and experience to get the job done right – quickly and hassle-free. You can also sell your iPhone 7 Plus to SmartFix or trade it in for one of the many premium pre-owned devices available in our stores.
4d Looking for New Mac I've been using an Early mid-2012 macbook pro and played wow since 2015. Now it's 2018, and this computer is ridiculously old. Contrary to what people say, you can still run between the 1-3 settings, providing you don't mind the occasional crash here or there... but I have no idea how long it will last. I need a new mac. I've been wanting to buy a 2015 model, but they're hard to find now. I'm not pleased on 2016-2018 models with the magsafe removal, keyboard layout (dust is apparently a nightmare to remove from underneath), the forceful use of thunderbolts and a third-party adapter (if I want to use a charger, wireless mouse, and earbuds at once). I know macs aren't the most viable computer to use for gaming, but I've never run into virus problems. It also feels more user-friendly and fluid. If anyone has insight, I'd greatly appreciate it.Ignitheus3 4d
2 years ago I wrote a review regarding Marin Mac Tech. I have continued to use them with total satisfaction ever since. Recently I realized that most of my tech stuff was so old and out of date that some of it would no longer update. I decided to bite the bullet and get a new iPhone, iPad, MacBook Pro and a new 27 in. iMac. I wanted them to all be in sync. Over the past 2 years Shiva has become familiar with my tech use and needs so I called on him to guide me through making the best choices and to order any extras as far as storage and memory were concerned. Once purchased from the Apple Store via Marin Mac Tech, he backed up everything from my old equipment to my new. No easy task as I am a hoarder of photos and information as well as emails and don't like to lose anything. Along the way he eliminated some bad malware that had crept into my old computers. I must admit there was quite a bit of adjustment to be made on my part as a lot of stuff was new to me and I kept getting messages regarding things that needed to be done. Shiva was on call, both in person and via remote access, to shepherd me through the transition period. I could not have done it without him. He is a definite wizard when it comes to all things tech. He does not fool around, gets right to the problem and fixes it and helped me to understand what I need to do along the way. All of the people I have dealt with at Marin Mac Tech the past 2 years have been a pleasure to deal with and when it comes to tech help, Shiva is the man! We are lucky to have such a reliable outfit in Marin to call on for our tech support.
The issues that are made reference to above are convoluted to determine. What’s more, in the event that you are not an educated individual, it turns out to be extremely difficult for you to settle these issues. In this way, we prescribe you to get in touch with us for MacBook Air Technical Support. We offer our administrations at odd hours of the day so you can interface with us whenever. We analyze the issue from the root and give a precise answer for take out waiting issues with your gadget.
Your MacBook Pro comes with 90 days of complimentary technical support and a one-year limited warranty. Purchase AppleCare+ for Mac to extend your coverage to three years from your AppleCare+ purchase date and add up to two incidents of accidental damage coverage, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other repairable damage, plus applicable tax. Learn more
Some users have complained of CPU lockup caused by overheating. Apple released a software update in early March 2008 to fix the problem with mixed results: the deactivation of one CPU core was corrected; however, the runaway kernel problem remained for some users. The problem is aggravated by system-intensive tasks such as video playback or video chatting.
The use of AppleCare Technician Training materials and the successful completion of Apple Service Certification exams do not imply any authorization by Apple to perform repairs or to conduct business directly with Apple or on its behalf. Results from Apple Service Certification exams are used by Apple Authorized Service Providers to assess the competence of repair technicians seeking employment in servicing Apple computers and selected peripherals.
Much like Apple handles support calls over the phone, soon only customers within their warranty period will be able to access online chat support through getsupport.apple.com for free. For others, Apple will charge what it refers to as a “pay per incident” fee or require the purchase of an extended warranty through AppleCare. Previously all online support chat features were available for free to users worldwide. Some users might have noticed back in August when Apple revamped its support sites that it started listing a $19.99 per incident fee for chat support. However, up until now AppleCare hasn’t actually been charging users to access the feature.