Furthermore, to prove our dedication to excellent customer service, we promise a 24-Hour Guaranteed Response for any and all of your service needs, backed by a highly-skilled Technical Service Department. No automatic responses. We understand that our customers aren't all the same. So, whether you need to follow up on an order, have a technical question answered, or if your sales representative is unavailable and you need answers fast, our team is ready to provide a more personalized service to meet your specific needs.
If you are an IT rookie they will tell you what you want to hear. Just try one time to ask a question about the SSL problem from Feb 2015, and they do an about face. In August 2015, my MacBook got hacked with the same SSH Cross Site Scripting using the Man-In-The-Middle. When I called Apple, they were dead silent. Dissembling, misdirecting, obfuscating, worst of all no help. Denied it had anything to do with "Apple" but refused to offer even the simplest of suggestions on how I can prevent it in the future. How do I know if I have the SSL fix in MBP? Well I can't because the SSL problem was in iOS. I went to the developers website and found the same iOS SSL is part of Yosemite. So again, misdirection and lies.
If you own an MacBook Air, and it requires service for any other issue, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labor, shipping (if any), and applicable taxes. AppleCare or your local AASP or Apple retail store representative will provide you with an estimate of service costs before receiving your authorization to perform service.
Following its introduction, the MacBook Air was greeted with a mixed reception. The portability of the MacBook Air was praised in reviews, but the compromise in features was criticized. The full-sized keyboard, weight, thinness, and Multi-Touch trackpad were appreciated in reviews, while the limited configuration options and ports, slow speed (in non-SSD models), non-user-replaceable battery, small hard drive, and price were criticized. The flip-down hatch on the side of the original MacBook Air is a tight fit for some headphone plugs and USB devices, requiring users to purchase an extension cable. Apple removed the flip-down hatch on the late 2010 model in favor of open connection ports, as is the case with most other laptops.
* Trade-in values will vary based on the condition, year, and configuration of your trade-in device. You must be at least 18 years old to be eligible to trade in for credit or for an Apple Store Gift Card. Not all devices are eligible for credit. More details are available from Apple’s Mac trade‑in partner and Apple’s iPhone, iPad, and Apple Watch trade‑in partner for trade-in and recycling of eligible devices. Restrictions and limitations may apply. Payments are based on the received device matching the description you provided when your estimate was made. Apple reserves the right to refuse or limit the quantity of any device for any reason. In the Apple Store: Offer only available on presentation of a valid, government-issued photo ID (local law may require saving this information). Value of your current device may be applied toward purchase of a new Apple device. Offer may not be available in all stores. Some stores may have additional requirements.
For example, I broke my iPhone 7 screen, and Apple was able to do a same-day screen replacement at the Apple store. I don’t have AppleCare+, so Apple charged me the “full” price for the screen repair, which was $129. But if I’d paid $129 for AppleCare+ ahead of time, the repair would cost me $29. That means I actually paid less for the screen repair out of warranty. But if I broke the same iPhone again within the two years, the second $29 screen repair would put me way ahead.
Connectivity 802.11ac Wi-fi, Bluetooth 4.0, Thunderbolt 2.0, (x2) USB 2.0, SDXC, Dual Mics, 3.5mm Headphone 802.11ac Wi-fi, Bluetooth 4.0, Thunderbolt 2.0, (x2) USB 2.0, SDXC, Dual Mics, 3.5mm Headphone 802.11ac Wi-fi, Bluetooth 4.0, Thunderbolt 2.0, (x2) USB 2.0, SDXC, Dual Mics, 3.5mm Headphone 802.11ac Wi-fi, Bluetooth 4.0, Thunderbolt 2.0, (x2) USB 2.0, SDXC, Dual Mics, 3.5mm Headphone 802.11ac Wi-fi, Bluetooth 4.0, Thunderbolt 2.0, (x2) USB 2.0, SDXC, Dual Mics, 3.5mm Headphone 802.11ac Wi-fi, Bluetooth 4.0, Thunderbolt 2.0, (x2) USB 2.0, SDXC, Dual Mics, 3.5mm Headphone
The person on the other end of the sharing request needs to accept your offer. A box pops up to ask that person to let you observe or take command of the screen. Once the person chooses “Control my screen” and clicks Accept, you should be able to take over that Mac with your own cursor and keyboard to provide remote technical support; the app also opens up an audio call between you and the other person so you can talk while you help. When you are finished, the recipient can close the session.