Much like Apple handles support calls over the phone, soon only customers within their warranty period will be able to access online chat support through getsupport.apple.com for free. For others, Apple will charge what it refers to as a “pay per incident” fee or require the purchase of an extended warranty through AppleCare. Previously all online support chat features were available for free to users worldwide. Some users might have noticed back in August when Apple revamped its support sites that it started listing a $19.99 per incident fee for chat support. However, up until now AppleCare hasn’t actually been charging users to access the feature.
Get training from the Apple experts, then become one yourself. AppleCare Technician Training provides a year of access to the information you need to prepare for the Apple Service Certification exams. This easy-to-use, self-paced program includes training materials and extensive information from Apple’s own technical library. Most important, the service training curriculum was developed by the people who know Apple products best.
By registering you become a member of the CBS Interactive family of sites and you have read and agree to the Terms of Use, Privacy Policy and Video Services Policy. You agree to receive updates, alerts and promotions from CBS and that CBS may share information about you with our marketing partners so that they may contact you by email or otherwise about their products or services. You will also receive a complimentary subscription to the ZDNet's Tech Update Today and ZDNet Announcement newsletters. You may unsubscribe from these newsletters at any time.
On October 30, 2018, Apple unveiled a redesigned 13.3" MacBook Air model, with a Retina display, Touch ID, Thunderbolt 3, and 3 colors (Silver, Space Gray, and Gold). The MacBook Air began shipping the day of the event and available in-store on November 7. Unlike the previous generation, this model cannot be configured with an Intel Core i7 processor, the reason for this is currently unknown.

Nov 1 Wow Freezing Hello everyone, I was just in a battleground and as soon as I got into a fight WoW freezed and I had to force quit it. When I joined back in, the game freezed again as soon as I got into a fight. This happened for other 2 times more. I am playing from the new Macbook pro 2018, High Sierra and I've never experienced anything like this up until today. Do any of you know what's going on?Eathiel0 Nov 1
Still, to buy AppleCare+ after the fact you generally have to run a diagnostic test on the device in question, so Apple knows it’s in good working order. And no matter when you buy your AppleCare+ plan, the coverage starts from the day you bought your device. So you don’t get an “extra” two months of coverage if you wait two months to buy the plan.
Our tech experts are highly skilled at resolving any kind of issues to make sure your Mac operates at full capacity and all the vulnerabilities are closed to mitigate the risk of being hacked or any kind of virus, spyware or malware attacks. Our tech have been technically trained, certified, and their perks and performance are totally based on what they deliver to you. All support agents are required to obtain required certification prior to commencing support.
Apparently Apple owns this blog page because is certainly doesn't portray the truth about Apple customer service. I bought my first and last apple product a year ago an IPad Air 2. I had a variety of issues with shutting down instantly, the power cord failed after six months, I was told I had to buy a new printer if I wanted to print using the IPad. Customer service was useless each time I called which was many. I believe Apple deletes most negative reviews from the web and portrays a false perception that Ipads are prefect and loved by everyone. Its total crap!!
When I tweeted — from my secret social-media account used to hide my identity as a reporter — for help about Spectre and Meltdown, Apple responded a short 10 minutes later. The company also included the correct information (update macOS on your Mac, and you're OK), along with a link to documentation on Apple's site that explained the situation in greater detail.
×