The only time Apple Support didn't have the answer at the ready was when I called to ask about autoplaying video. The call was set up at 9:28 a.m., and I was on the line immediately with Tonya in Idaho. After we joked over our equally poor weather, she attempted to connect to my system remotely but could not do so (likely because of our office firewall).
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Pros Tech Support aims to fill in the gaps in support that Apple doesn’t cover. Out of warranty support? We’ll take care of you. Need help with a 3rd party product? Give us a try. Want someone to remotely connect to your computer and fix the problem for you, instead of having to spend forever on the phone doing it yourself? You’ve found the right place.
Our tool inspects your computer for what hardware you have and what options are enabled. We don’t gather any additional personal data in the process. Hitting Send Emails will send the captured data to the Recipient’s Email address they have a better understanding of your system. You can also elect to bypass the email and download the results by CSV or PDF.
Still, to buy AppleCare+ after the fact you generally have to run a diagnostic test on the device in question, so Apple knows it’s in good working order. And no matter when you buy your AppleCare+ plan, the coverage starts from the day you bought your device. So you don’t get an “extra” two months of coverage if you wait two months to buy the plan.

Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage coverage, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax.1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.2
I have been experiencing terrible customer service waiting over 45 plus minutes on hold for assistance on the top of apple taking money from my credit card on file without any purchase being made. While Apple make nice products their customer service assistant is one of the worse I have ever deal with in my life and makes me change my mind about their products. They need serious improvement on their customer service assistances when customers call their number. Terrible experience and very frustrating.

On June 11, 2012, Apple released an updated model in the same form factor as the prior model. The new model is powered by the new Ivy Bridge dual-core Intel Core i5 and i7 processors, doubles the RAM and SSD speeds, has the new USB 3 ports (with USB 2 capability) in place of the USB 2 ports and the new MagSafe 2 charging port.[38] The camera was upgraded to 720p FaceTime HD.
The 11" MacBook Air carried the desirable essential attributes of a netbook, but without the drawbacks of a slower processor and less capable operating system,[52] albeit at a higher price.[53][54][55][56][57] At the low end, Apple introduced the iPad—a different form factor than the netbook, but with improved computing capabilities and lower production cost. Both of these led to a decline in netbook sales, and most PC manufacturers have consequently discontinued their netbook lines in response.[58] Capitalizing on the success of the MacBook Air,[59] Intel promoted Ultrabook as a new high-mobility standard, which has been hailed by some analysts as succeeding where netbooks failed.[60][61][62]

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Nov 12 Launcher continually updating Hey all, Since last patch - my launcher has been continually wanting to update the game client. Updates fine, client plays fine. As soon as I exit, the 'PLAY' button switches to 'UPDATE'. Rinse, lather, repeat. I've reset all UI options I've scanned the game files I've rebooted It's really an annoyance at this stage, as it doesn't actually affect game play, other than causing a 45-60 delay in launching, since it has to download patch data, manifests, etc to determine that hey, it's already patched. More than anything, I just wanted to get some visibility to the problem, and if anyone has a workaround/fix I'm all ears.Pyanfir4 Nov 12
Whether deploying iPhone in your enterprise or supporting Mac computers in your organization, AppleCare Help Desk Support provides the backup expertise your frontline technology staff requires. This plan provides priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week,1 allowing you to manage resources more efficiently, improve response time, and reduce training costs. The plan provides one year of coverage to two technical contacts designated by your organization.
Visit our MacBook Air Support page for helpful troubleshooting information. If you have reviewed the articles on the website, and you're still not sure whether your MacBook Air requires service, you can take your MacBook Air to your local Apple Authorized Service Provider ("AASP") or Apple retail store for diagnosis. Alternatively, you can contact Apple. A technical support agent can help you diagnose the issue.   Note:  Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
DO NOT USE this company! Complete false advertising. They quoted me saying the work would cost a maximum of $500, and wouldn't do any work unless they had my permission first. They did the work and then the bill came to over $1,000. I did not pay and then they threatened to take it to collections. They didn't even have my signature on any kind of contract. I was so irritated with the whole process after they hounded me with calls and texts, that I finally paid them almost $500, for basically nothing. DO NOT WASTE YOUR TIME AND MONEY with this company. I suggest going elsewhere.

(Shared with system memory) Nvidia GeForce 320M using 256 MB of DDR3 SDRAM with Mini DisplayPort output Intel HD Graphics 3000 processor using 256 MB (11" base model) or 384 MB (all other models) of DDR3 SDRAM Intel HD Graphics 4000 processor with up to 1 GB DDR3 SDRAM shared from main memory Intel HD Graphics 5000 processor with up to 1.5 GB LPDDR3 SDRAM shared from main memory Intel HD Graphics 6000 processor with up to 1.5 GB LPDDR3 SDRAM shared from main memory
6d USB Wireless Mouse sporadically unresponsive I have a Macbook Pro 15 inch (2007) running OS 10.14 with the following specs: 2.9 GHz Intel Core i7 16 GB ram Radeon Pro 560 4096 MB Intel HD Graphics 630 1536 MB I have a TrippLite USB hub to connect my peripherals (currently just my Verbatim Wireless Mouse and an External Monitor via VGA) since this macbook only has thunderbolt ports. However, when I am playing WoW my mouse will randomly become unresponsive. It doesn't seem to be anything in particular that causes it and the length of time the mouse is unresponsive varies. I have been trying to see if this issue occurs without running WoW, but I can't replicate it. I'm not sure what the issue could be. At first I chalked it up to a crappy mouse (the scroll wheel doesn't work, and Verbatim doesn't support Mac for their mice.... weirdos) but it doesn't have any issues outside of WoW. Any ideas on how I can troubleshoot this would be greatly appreciated - thank you! (I tried to make this post a few minutes ago but it seems to have been deleted, not sure why. sorry for any confusion!)Monkman1 6d
With globalization and increased competition, most customers are concerned with where their business is today and where it will be tomorrow. Mac-Tech understands these concerns and is ready to help with key business issues involving processes, labor and material costs, lean manufacturing, flexibility and competitive strategies. We can assist you with these issues and develop short-, medium-, and long-term plans—that look both globally and locally—in order to insure your company's growth and profitability.

For example, I broke my iPhone 7 screen, and Apple was able to do a same-day screen replacement at the Apple store. I don’t have AppleCare+, so Apple charged me the “full” price for the screen repair, which was $129. But if I’d paid $129 for AppleCare+ ahead of time, the repair would cost me $29. That means I actually paid less for the screen repair out of warranty. But if I broke the same iPhone again within the two years, the second $29 screen repair would put me way ahead.
If you own an MacBook Air, and it requires service for any other issue, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labor, shipping (if any), and applicable taxes. AppleCare or your local AASP or Apple retail store representative will provide you with an estimate of service costs before receiving your authorization to perform service.
Jul 27 8.0 - Common Technical Issues Hey folks! With the prepatch arriving on the 17th, we wanted to provide some resources for you to help with common patch time technical issues. You may run into a few things which may prevent you from getting in game and enjoying the new content. This patch also includes a large increase to our system requirements, as we implemented several game engine changes to take better advantage of newer technologies. Before getting into specific issues, please ensure that: 1. Your computer meets the new System Requirements 2. Your drivers and operating system are fully up to date. 3. The game has completely finished updating to the most recent patch. In the links below, we cover the most common causes of technical issues around patch time. 1. Unable to Install or Patch World of Warcraft 2. Incompatible/Red Realms after Logging Into the Game 3. World of Warcraft Lockups and Crash Errors 4. Unable to interact with quest objects or NPCs. 5. World of Warcraft Performance IssuesDrakuloth1 Jul 27
REALMS Aerie Peak Aman'Thul Area 52 Arthas Baelgun Barthilas Blackrock Bleeding Hollow Burning Legion Cenarius Dalaran Darkspear Earthen Ring Emerald Dream Frostmourne Garona Garrosh Hyjal Illidan Kel'Thuzad Kil'jaeden Korgath Lightbringer Mal'Ganis Moon Guard Proudmoore Ravenholdt Sargeras Saurfang Shattered Hand Stormrage Stormreaver Thrall Tichondrius Turalyon Wyrmrest Accord Zul'jin Aegwynn, Bonechewer, Daggerspine, Gurubashi, and Hakkar Agamaggan, Archimonde, Jaedenar, and The Underbog Aggramar and Fizzcrank Akama, Dragonmaw, and Mug'thol Alleria and Khadgar Alexstrasza and Terokkar Altar of Storms, Anetheron, Magtheridon, and Ysondre Alterac Mountains, Balnazzar, Gorgonnash, The Forgotten Coast, and Warsong Andorhal, Scilla, Ursin, and Zuluhed Antonidas and Uldum Anub’arak, Chromaggus, Crushridge, Garithos, Nathrezim, and Smolderthorn Anvilmar and Undermine Arathor and Drenden Argent Dawn and The Scryers Arygos and Llane Auchindoun, Cho'gall, and Laughing Skull Azgalor, Azshara, Destromath, and Thunderlord Azjol-Nerub and Khaz Modan Azuremyst and Staghelm Baelgun and Doomhammer Black Dragonflight, Gul'dan, and Skullcrusher Blackhand and Galakrond Blackwater Raiders and Shadow Council Blackwing Lair, Dethecus, Detheroc, Haomarush, Lethon, and Shadowmoon Bladefist and Kul Tiras Blade's Edge and Thunderhorn Blood Furnace, Mannoroth, and Nazjatar Bloodhoof and Duskwood Bloodscalp, Boulderfist, Dunemaul, Maiev, and Stonemaul Borean Tundra and Shadowsong Bronzebeard and Shandris Burning Blade, Lightning's Blade, and Onyxia Caelestrasz and Nagrand Cairne and Perenolde Cenarion Circle and Sisters of Elune Coilfang, Dark Iron, Dalvengyr, and Demon Soul Dawnbringer and Madoran Darrowmere and Windrunner Dath'Remar and Khaz'goroth Deathwing, Executus, Kalecgos, and Shattered Halls Dentarg and Whisperwind Detheroc and Shadowmoon Draenor and Echo Isles Dragonblight and Fenris Draka and Suramar Drak’Tharon, Firetree, Malorne, Rivendare, Spirestone, and Stormscale Drak'thul and Skywall Dreadmaul and Thaurissan Durotan and Ysera Eitrigg and Shu'halo Eldre’Thalas and Korialstrasz Elune and Gilneas Eonar and Velen Eredar, Gorefiend, Spinebreaker, and Wildhammer Exodar and Medivh Farstriders, Silver Hand, and Thorium Brotherhood Feathermoon and Scarlet Crusade Frostmane, Ner'zhul, and Tortheldrin Frostwolf and Vashj Ghostlands and Kael'thas Gnomeregan and Moonrunner Greymane and Tanaris Grizzly Hills and Lothar Gundrak and Jubei'Thos Hellscream and Zangarmarsh Hydraxis and Terenas Icecrown and Malygos Kargath and Norgannon Kilrogg and Winterhoof Kirin Tor, Sentinels, and Steamwheedle Cartel Lightninghoof, Maelstrom, and The Venture Co Malfurion and Trollbane Misha and Rexxar Mok'Nathal and Silvermoon Muradin and Nordrassil Nazgrel, Nesingwary, and Vek'nilash Quel'dorei and Sen'jin Ravencrest and Uldaman Ravenholdt and Twisting Nether Runetotem and Uther
When I tweeted — from my secret social-media account used to hide my identity as a reporter — for help about Spectre and Meltdown, Apple responded a short 10 minutes later. The company also included the correct information (update macOS on your Mac, and you're OK), along with a link to documentation on Apple's site that explained the situation in greater detail.
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