Apple is the king of consumer laptop tech support, and the company added to its repertoire in the past year. In addition to answering questions via social media, live online chats, its support app and phone calls, the company began posting tutorials to a YouTube channel in November 2017. These options flank the company's existing Genius Bar, which still stands out as one of the few ways users can get in-person support directly from a laptop-maker.
For an MacBook Air under Apple’s One-Year Limited Warranty, Apple warrants against defects that arise from service performed for 90 days from the date of service or for the remaining period of the warranty, whichever provides longer coverage for you. For an MacBook Air not under Apple’s warranty, Apple warrants against defects that arise from service performed for 90 days from the date of service.
Our tech experts are highly skilled at resolving any kind of issues to make sure your Mac operates at full capacity and all the vulnerabilities are closed to mitigate the risk of being hacked or any kind of virus, spyware or malware attacks. Our tech have been technically trained, certified, and their perks and performance are totally based on what they deliver to you. All support agents are required to obtain required certification prior to commencing support.
2 years ago I wrote a review regarding Marin Mac Tech.  I have continued to use them with total satisfaction ever since.  Recently I realized that most of my tech stuff was so old and out of date that some of it would no longer update.  I decided to bite the bullet and get a new iPhone, iPad, MacBook Pro and a new 27 in. iMac.  I wanted them to all be in sync.  Over the past 2 years Shiva has become familiar with my tech use and needs so I called on him to guide me through making the best choices and to order any extras as far as storage and memory were concerned.  Once purchased from the Apple Store via Marin Mac Tech, he backed up everything from my old equipment to my new.  No easy task as I am a hoarder of photos and information as well as emails and don't like to lose anything.  Along the way he eliminated some bad malware that had crept into my old computers.  I must admit there was quite a bit of adjustment to be made on my part as a lot of stuff was new to me and I kept getting messages regarding things that needed to be done.  Shiva was on call, both in person and via remote access, to shepherd me through the transition period.  I could not have done it without him.  He is a definite wizard when it comes to all things tech.  He does not fool around, gets right to the problem and fixes it and helped me to understand what I need to do along the way.   All of the people I have dealt with at Marin Mac Tech the past 2 years have been a pleasure to deal with and when it comes to tech help, Shiva is the man!  We are lucky to have such a reliable outfit in Marin to call on for our tech support.
On June 11, 2012, Apple released an updated model in the same form factor as the prior model. The new model is powered by the new Ivy Bridge dual-core Intel Core i5 and i7 processors, doubles the RAM and SSD speeds, has the new USB 3 ports (with USB 2 capability) in place of the USB 2 ports and the new MagSafe 2 charging port.[38] The camera was upgraded to 720p FaceTime HD.
Thanks for the article. However, if by "power of positivity" you mean condescending attitude, providing cookie cutter replies to one's questions for the sole purpose of diverting the issues, and overall being insincere and shifting the responsibility of the problem onto the consumer, well, yes, Apple is at the top of the list. The so called "Genius Bar" is useless and its geniusless techs feign ignorance of problems which are listed in the millions on a basic online search. As others have already pointed out, I have been a faithful Apple customer for many years, but the lack of "customer service" (ie: "resolving problems") leads me to say Apple no more.

Nov 4 Classic demo won't launch (solved) I'm having trouble launching the Blizzcon demo client. I've tried multiple reinstalls of the game and also reinstalling the entire Battle.net client, however it seems to stick on "World of Warcraft is performing initial setup of required game files". Is there something I'm missing? Mojave 10.14.1, iMac 18,3Incaely11	Nov 4

DO NOT USE this company! Complete false advertising. They quoted me saying the work would cost a maximum of $500, and wouldn't do any work unless they had my permission first. They did the work and then the bill came to over $1,000. I did not pay and then they threatened to take it to collections. They didn't even have my signature on any kind of contract. I was so irritated with the whole process after they hounded me with calls and texts, that I finally paid them almost $500, for basically nothing. DO NOT WASTE YOUR TIME AND MONEY with this company. I suggest going elsewhere.
Warranty, Parts:.Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
In the Box Apple MQD32LL/A MacBook Air, 6x6" Projector Supercenter Microfiber cloth, Power Adapter, AC Wall plug; and Power Cord. Apple MQD32LL/A MacBook Air, 6x6" Projector Supercenter Microfiber cloth, Power Adapter, AC Wall plug, Power Cord, and Inateck 13" Black Laptop Sleeve. Apple MQD32LL/A MacBook Air, 6x6" Projector Supercenter Microfiber cloth, Power Adapter, AC Wall plug, Power Cord, and Inateck Gray 13" Laptop sleeve. Apple MQD32LL/A MacBook Air, 6x6" Projector Supercenter Microfiber cloth, Power Adapter, AC Wall plug, Power Cord, and MB829LL/A Magic Mouse 1. Apple MQD32LL/A MacBook Air, 6x6" Projector Supercenter Microfiber cloth, Power Adapter, AC Wall plug, Power Cord, and Apple MLA02LL/A Magic Mouse 2. Apple MQD42LL/A MacBook Air, 6x6" Projector Supercenter Microfiber cloth, Power Adapter, AC Wall plug; and Power Cord.
DO NOT USE this company! Complete false advertising. They quoted me saying the work would cost a maximum of $500, and wouldn't do any work unless they had my permission first. They did the work and then the bill came to over $1,000. I did not pay and then they threatened to take it to collections. They didn't even have my signature on any kind of contract. I was so irritated with the whole process after they hounded me with calls and texts, that I finally paid them almost $500, for basically nothing. DO NOT WASTE YOUR TIME AND MONEY with this company. I suggest going elsewhere.
Service — We are committed, first and foremost, to serving our customers, which is why we have developed the best service organization in the business, complete with 24-hour guaranteed response if your machine is down. We understand that our customer base is the life of our business and we strive to maintain long-term, meaningful relationship with each and every one.
The MacBook Air was the first subcompact laptop offered by Apple since the full-featured 12" PowerBook G4 was discontinued in 2006. It was also Apple's first computer with an optional solid-state drive.[14] ArsTechnica found "moderate" performance improvements of the 64 GB[note 1] solid-state drive of the first-generation Air over the standard 80 GB hard drive in tests. On October 14, 2008, new models were announced with improved capacities of 128 GB SSD and 120 GB hard drive.
Connectivity 802.11ac Wi-fi, Bluetooth 4.0, Thunderbolt 2.0, (x2) USB 2.0, SDXC, Dual Mics, 3.5mm Headphone 802.11ac Wi-fi, Bluetooth 4.0, Thunderbolt 2.0, (x2) USB 2.0, SDXC, Dual Mics, 3.5mm Headphone 802.11ac Wi-fi, Bluetooth 4.0, Thunderbolt 2.0, (x2) USB 2.0, SDXC, Dual Mics, 3.5mm Headphone 802.11ac Wi-fi, Bluetooth 4.0, Thunderbolt 2.0, (x2) USB 2.0, SDXC, Dual Mics, 3.5mm Headphone 802.11ac Wi-fi, Bluetooth 4.0, Thunderbolt 2.0, (x2) USB 2.0, SDXC, Dual Mics, 3.5mm Headphone 802.11ac Wi-fi, Bluetooth 4.0, Thunderbolt 2.0, (x2) USB 2.0, SDXC, Dual Mics, 3.5mm Headphone
The only time Apple Support didn't have the answer at the ready was when I called to ask about autoplaying video. The call was set up at 9:28 a.m., and I was on the line immediately with Tonya in Idaho. After we joked over our equally poor weather, she attempted to connect to my system remotely but could not do so (likely because of our office firewall).
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