A few days ago I spoke to an Apple customer service rep about getting an adapter. I first went on line to see which one I needed, wasn't sure so I asked for professional help. After twenty minutes, after being on hold for about fifteen minutes, I spoke to someone who didn't seem to have a clue. She put me on hold and then got back on the line to tell me which adapter would work. I needed an adapter for my older printer, so one end had to fit into the back of my new Mac and the other fit the printer plug. The adapter arrived today and it was too small at the computer end. I called Apple back. To make a long story short, I spoke to five people - all of them useless. I was wondering if I was speaking Klingon because nobody seemed to understand that I needed the adapter to plug into the back of my computer and that the other end did fit my printer. They kept assuming that the printer end was the problem. I was passed on to a supervisor who was just as clueless. I was then passed on to someone who was to source the right sized adapter for me and she was the worst of the lot. I can't understand how a company that makes my computer has no idea which adapter I would need for it and after five people, finally one of them realizes that Apple doesn't make them. I got all my other adapters at The Source and they fit perfectly, unfortunately they no longer carry this product. The worst customer service ever and not once did anyone say to me to return this item because I was recommended the wrong size. Not once did anyone offer a refund. I sent the stupid thing back this evening with a note for them to 'stick it where the sun don't shine.' Go anywhere else if you need help with products for your Mac - Apple customer service reps don't have a clue.

On Tuesday 9 th January was on hold for almost 30 minutes finally got a representative from tech support named Chanelle, 2 mins into the conversation and of telling her the situation it seemed that she did not have the patience to help didn’t say anything and just hung up, gave her the benefit of the doubt just maybe it was a drop call but she never called back. Still on the phone again waiting for over another 30 Mins on for another representative. Apple for being such a expensive product has very poor customer service and responses to calls aren’t efficient not professional at all
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On Tuesday 9 th January was on hold for almost 30 minutes finally got a representative from tech support named Chanelle, 2 mins into the conversation and of telling her the situation it seemed that she did not have the patience to help didn’t say anything and just hung up, gave her the benefit of the doubt just maybe it was a drop call but she never called back. Still on the phone again waiting for over another 30 Mins on for another representative. Apple for being such a expensive product has very poor customer service and responses to calls aren’t efficient not professional at all
Apparently Apple owns this blog page because is certainly doesn't portray the truth about Apple customer service. I bought my first and last apple product a year ago an IPad Air 2. I had a variety of issues with shutting down instantly, the power cord failed after six months, I was told I had to buy a new printer if I wanted to print using the IPad. Customer service was useless each time I called which was many. I believe Apple deletes most negative reviews from the web and portrays a false perception that Ipads are prefect and loved by everyone. Its total crap!!
Nov 1 Wow Freezing Hello everyone, I was just in a battleground and as soon as I got into a fight WoW freezed and I had to force quit it. When I joined back in, the game freezed again as soon as I got into a fight. This happened for other 2 times more. I am playing from the new Macbook pro 2018, High Sierra and I've never experienced anything like this up until today. Do any of you know what's going on?Eathiel0 Nov 1
Oct 31 Unable to launch game - Mojave 10.14.1 (beta) Hi all, I can't seem to launch WoW - I've uninstalled/reinstalled it and all that happens is, is the icon "bounces" in the tray for a bit, the launcher says the game is running and then nothing else happens, no splash screen, anything. I'm on Mojave 10.14.1 (beta) (not sure why, I opted out of the beta). 2018 MBP w/ Touchbar.Daefish2 Oct 31
Programming articles, news, and how-to’s are a big piece of MacTech’s history. Applications developers will always be on the cutting edge of technology. These developers need the most reliable, most up to date, and most detailed information about new Apple technologies. They need to know what development tools are available, and how they measure up. MacTech will continue to provide those resources.
As a former AppeCare representative I can't stress enough how difficult this job really is. We have to deal with angry customers who waited too long on the line, give accurate information about endless features and provide an instant resolution. It is mentally exhausting and would take anyone I know into the paths of a breakdown. Now imagine when new products or software are launched. We are given a set of trainning modules to perform on a given amount of time, as per Apple recommendation. Now, what a lot of people are unaware of, is that only a few call centers are actually managed by Apple directly. Other centers are paid by Apple to train people as per their standards, but in the end of the day this is a business we are talking about, so the larger the amount of calls taken daily equals more monney for these centers. Basically, forget the trainning, we are just pushed by our local managers to do these modules as fast as possible because we are needed to take more calls. There is never time to breathe or learn anything.
The issues that are made reference to above are convoluted to determine. What’s more, in the event that you are not an educated individual, it turns out to be extremely difficult for you to settle these issues. In this way, we prescribe you to get in touch with us for MacBook Air Technical Support. We offer our administrations at odd hours of the day so you can interface with us whenever. We analyze the issue from the root and give a precise answer for take out waiting issues with your gadget.
For Macs, AppleCare+ makes more sense if you’re buying a laptop and you’re worried about the screen, or you just tend to be rough on your computers. Desktop Macs probably aren’t as important to cover, since the likelihood of, say, dropping one is a lot less. Still, Macs have a long life, so you may decide three years of (transferable) protection is worth the extra cost.
(Shared with system memory) Nvidia GeForce 320M using 256 MB of DDR3 SDRAM with Mini DisplayPort output Intel HD Graphics 3000 processor using 256 MB (11" base model) or 384 MB (all other models) of DDR3 SDRAM Intel HD Graphics 4000 processor with up to 1 GB DDR3 SDRAM shared from main memory Intel HD Graphics 5000 processor with up to 1.5 GB LPDDR3 SDRAM shared from main memory Intel HD Graphics 6000 processor with up to 1.5 GB LPDDR3 SDRAM shared from main memory
Nov 6 mojave causing wow to crash I've been playing since release, and upgraded to Mojave last night. Wow crashes every 5 minutes now. (The screen freezes and the "rainbow wheel of death" happens. I have to force-quit) Graphics set to minimum, all addons are updated, and im using a 27 inch late 2013 imac dektop with 8 gigs of ram. Anyone else have this problem?Axiss17 Nov 6
Known malicious extensions: WeKnow, MacSaver, MacVX (and variants like MacVaX), MacCaptain, MacPriceCut, SaveOnMac, Mac Global Deals or MacDeals, MacSter, MacXcoupon, Shop Brain (or variants like SShoP Braaiin), PalMall, MacShop, MacSmart, News Ticker Remover, Shopper Helper Pro, Photo Zoom, Best YouTube Downloader, ArcadeYum, Extended protection, Video download helper, FlashFree or GoldenBoy.
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SupportNumbers.net is a dedicated platform for customer support numbers and telephonic database aimed at helping various enthusiastic professionals and organizations in the arena of getting quick and easy access to customer support need. With vast contents across all the platforms, we aim to be the website of your preference for accessing best Customer Service manager and professional’s numbers under one roof. We are growing our community with constant innovation and commitment.
Nov 11 Crashing game in dungeon I joined a group in dungeon finder for Waycrest Manor, and as soon as I joined the instance, my game crashed. I tried to log back on to the game, and it would crash again. Also, when I joined the character and the instance appeared for a few seconds, I noticed that my icon in the corner isn't even mine. Does anyone know how to get out of the dungeon so I won't be stuck in it? Thanks!Demaxia1 Nov 11
A Technical Support Incident (TSI) is a request for code-level support for Apple frameworks, APIs, and tools, and is available to members of the Apple Developer Program, Apple Developer Enterprise Program, and MFi Program. Submit a TSI if you cannot fix a bug, have trouble implementing a specific technology, or have other questions about your code. Your incident will be assigned to a Developer Technical Support engineer who can help troubleshoot your code or investigate possible workarounds to fast-track your development. Support is provided in English via email, typically within three business days.
Still, to buy AppleCare+ after the fact you generally have to run a diagnostic test on the device in question, so Apple knows it’s in good working order. And no matter when you buy your AppleCare+ plan, the coverage starts from the day you bought your device. So you don’t get an “extra” two months of coverage if you wait two months to buy the plan.
On October 30, 2018, Apple unveiled a redesigned 13.3" MacBook Air model, with a Retina display, Touch ID, Thunderbolt 3, and 3 colors (Silver, Space Gray, and Gold). The MacBook Air began shipping the day of the event and available in-store on November 7. Unlike the previous generation, this model cannot be configured with an Intel Core i7 processor, the reason for this is currently unknown.
2 years ago I wrote a review regarding Marin Mac Tech.  I have continued to use them with total satisfaction ever since.  Recently I realized that most of my tech stuff was so old and out of date that some of it would no longer update.  I decided to bite the bullet and get a new iPhone, iPad, MacBook Pro and a new 27 in. iMac.  I wanted them to all be in sync.  Over the past 2 years Shiva has become familiar with my tech use and needs so I called on him to guide me through making the best choices and to order any extras as far as storage and memory were concerned.  Once purchased from the Apple Store via Marin Mac Tech, he backed up everything from my old equipment to my new.  No easy task as I am a hoarder of photos and information as well as emails and don't like to lose anything.  Along the way he eliminated some bad malware that had crept into my old computers.  I must admit there was quite a bit of adjustment to be made on my part as a lot of stuff was new to me and I kept getting messages regarding things that needed to be done.  Shiva was on call, both in person and via remote access, to shepherd me through the transition period.  I could not have done it without him.  He is a definite wizard when it comes to all things tech.  He does not fool around, gets right to the problem and fixes it and helped me to understand what I need to do along the way.   All of the people I have dealt with at Marin Mac Tech the past 2 years have been a pleasure to deal with and when it comes to tech help, Shiva is the man!  We are lucky to have such a reliable outfit in Marin to call on for our tech support.
Called them and left a message on a Thursday about a month ago.  I also emailed the same day using their website form, indicating the specific issues I was having (model, OS, RAM, etc.).  The next day I got a return call from their admin saying only that someone would come to my house and it would cost $140 ($150?) for an hour.  Told her I had emailed with the specifics, and I asked to speak with a technical person for a few minutes first, to get their view on my issues, whether they could solve it, and if so, how long it might take.  She assured me I would be contacted.  I received no reply to my email and no call.
HitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that’s not already known, HitmanPro sends it to the their clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.
Apple incorporated several features in the design of the MacBook Air, such as the reduction of lead to make it more environmentally friendly. The MacBook Air contains no BFRs and PVC wiring, meets Energy Star 5.0 requirements, has a recyclable enclosure, and is rated EPEAT Gold. Its display is made from arsenic-free glass, and contains no mercury.[7][42] To reduce the computer's size and weight, several features were sacrificed. It was Apple's first notebook since the PowerBook 2400c without a built-in removable media drive.[43] It also omits a FireWire port, Ethernet port, line-in, media card slots (except the 13" 2010 through 2015 models, which have an SD card slot), and a Kensington Security Slot.[44]

AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. The company obligated under AppleCare+ in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc. Purchase of the plan is not required to purchase the covered equipment. For complete details, see term at www.apple.com/legal/sales-support/applecare/applecareplus/.
On Tuesday 9 th January was on hold for almost 30 minutes finally got a representative from tech support named Chanelle, 2 mins into the conversation and of telling her the situation it seemed that she did not have the patience to help didn’t say anything and just hung up, gave her the benefit of the doubt just maybe it was a drop call but she never called back. Still on the phone again waiting for over another 30 Mins on for another representative. Apple for being such a expensive product has very poor customer service and responses to calls aren’t efficient not professional at all
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