A few days ago I spoke to an Apple customer service rep about getting an adapter. I first went on line to see which one I needed, wasn't sure so I asked for professional help. After twenty minutes, after being on hold for about fifteen minutes, I spoke to someone who didn't seem to have a clue. She put me on hold and then got back on the line to tell me which adapter would work. I needed an adapter for my older printer, so one end had to fit into the back of my new Mac and the other fit the printer plug. The adapter arrived today and it was too small at the computer end. I called Apple back. To make a long story short, I spoke to five people - all of them useless. I was wondering if I was speaking Klingon because nobody seemed to understand that I needed the adapter to plug into the back of my computer and that the other end did fit my printer. They kept assuming that the printer end was the problem. I was passed on to a supervisor who was just as clueless. I was then passed on to someone who was to source the right sized adapter for me and she was the worst of the lot. I can't understand how a company that makes my computer has no idea which adapter I would need for it and after five people, finally one of them realizes that Apple doesn't make them. I got all my other adapters at The Source and they fit perfectly, unfortunately they no longer carry this product. The worst customer service ever and not once did anyone say to me to return this item because I was recommended the wrong size. Not once did anyone offer a refund. I sent the stupid thing back this evening with a note for them to 'stick it where the sun don't shine.' Go anywhere else if you need help with products for your Mac - Apple customer service reps don't have a clue.
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On the 11" Air, the left side of the computer has a MagSafe power connector, a USB port, a headphone jack, and a microphone. The right side of the computer has a USB port and a Mini DisplayPort, now sharing Thunderbolt function beginning with the 2011 model. On top of the screen bezel there is a webcam, first dubbed iSight and now the FaceTime camera.
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I have been experiencing terrible customer service waiting over 45 plus minutes on hold for assistance on the top of apple taking money from my credit card on file without any purchase being made. While Apple make nice products their customer service assistant is one of the worse I have ever deal with in my life and makes me change my mind about their products. They need serious improvement on their customer service assistances when customers call their number. Terrible experience and very frustrating.
Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.