Before rolling out the paid chat support, Apple had to develop a new web payment system that would allow it to accept payments through chat and keep user info secure when transferred between support agents, according to our sources. Using the new web payment system, we’re told Apple plans to offer the ability to set up hardware repairs and replacements that require a hold on a credit card or pay per incident fee via chat support. Rather than having to call in, users will be sent a link that’s live for 24 hours in order to complete the payment.
Don't rely on it being preserved. Many repairs require Apple to replace or reformat the hard disk, which will result in the loss of your data. Please make sure you back up your data on a regular basis to minimize your data loss. Apple and its AASPs are not responsible for any damage to or loss of any applications, data, or other information stored on your MacBook Air while performing service.

To test Apple's live-chat support, I submitted a question about modifying Siri's voice. I received a wait-time estimate of 5 minutes, and after 7 minutes, I was speaking with a rep named Zann. First, Zann walked me through the steps of checking my system version and confirming my device, and then gave me the correct set of steps to find Siri's preferences.
6d USB Wireless Mouse sporadically unresponsive I have a Macbook Pro 15 inch (2007) running OS 10.14 with the following specs: 2.9 GHz Intel Core i7 16 GB ram Radeon Pro 560 4096 MB Intel HD Graphics 630 1536 MB I have a TrippLite USB hub to connect my peripherals (currently just my Verbatim Wireless Mouse and an External Monitor via VGA) since this macbook only has thunderbolt ports. However, when I am playing WoW my mouse will randomly become unresponsive. It doesn't seem to be anything in particular that causes it and the length of time the mouse is unresponsive varies. I have been trying to see if this issue occurs without running WoW, but I can't replicate it. I'm not sure what the issue could be. At first I chalked it up to a crappy mouse (the scroll wheel doesn't work, and Verbatim doesn't support Mac for their mice.... weirdos) but it doesn't have any issues outside of WoW. Any ideas on how I can troubleshoot this would be greatly appreciated - thank you! (I tried to make this post a few minutes ago but it seems to have been deleted, not sure why. sorry for any confusion!)Monkman1 6d
Our tool inspects your computer for what hardware you have and what options are enabled. We don’t gather any additional personal data in the process. Hitting Send Emails will send the captured data to the Recipient’s Email address they have a better understanding of your system. You can also elect to bypass the email and download the results by CSV or PDF.
Macbook is a renowned brand in the field of computers and notebook which was released by Apple in 2006. It includes a wide range of versions like MacBook Pro, MacBook Air – a high-end laptop, iMac – a superior quality desktop, Mac pro which supports 4k video streaming device, etc. Like any other electronic device, your Macbook undergoes technical failure. Are you facing issues while using your MacBook? Call us at our Macbook customer service number to eliminate Macbook glitches.
I had occasion to use customer support this week after my family gifted me with an IPad. I had difficulty with accessing after setting it up. I didn't catch the gentleman's name but I found his explanations way too fast and his tone arrogant, despite my telling him I was a senior and needed patience. I sat through a lengthy discourse on the difference between a password and a postcode, and I remained locked out. I think his telling me to hang up, sit back, relax and meditate and the password would come to me was his giving up. I give the service a zero. Once I can figure out how to reset the thing it will be going back.
Your MacBook Pro comes with 90 days of complimentary technical support and a one-year limited warranty. Purchase AppleCare+ for Mac to extend your coverage to three years from your AppleCare+ purchase date and add up to two incidents of accidental damage coverage, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other repairable damage, plus applicable tax. Learn more
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NOW, though the product title DOES say that it comes preinstalled with EL CAPTAIN (or whatever), mine already came with the SIERRA update. It had Sierra Version 10.12.3 and in the app store, you can update it (FOR FREE) with the May 2017 recent Sierra 10.12.5 update! IF yours comes in with EL CAPTAIN, you can update it FOR FREE to the 2017 Sierra update - do not worry! Lol.
Nov 1 External GPU case for new versions of MBP Good evening US folks from Russia, with love! I run wow on the latest version of MBP available, yet I have to admit that I'm not any happy with a framerate while doing even 20man raids (30-man raids are a total disaster). I don't really want to buy a PC and prefer to stay with Apple stack, since WoW is the only game I play nowadays, so I want to do something about it. According to iStat Menus logs, my CPU usage of my i7-3820hq is never getting above 60% when I'm raiding, so the bottleneck should be my GPU (Radeon Pro 560). I do agree that running game on retina display is a bit too much for this adapter which could be barely considered as a gaming card, but also I'm happy with how smooth the picture is and don't really want to lower my resolution. So I decided to go with GPU case idea, and now I'm really lost, since it looks like there's no standard and many companies sell a lot of devices, some are compatible with Apple devices, and some aren't. So I have a two questions: 1) Will GTX1060-level GPU will be enough for smooth ~60+ FPS in raids (medium settins, projected textures on, shadows off) on 15-inch MBP display (2880 x 1800 resolution)? Or should I get 1070 instead? 2) What about built-in display support? I don't really want to keep another monitor around the house, so I'm not ready to consider options with no built-in display support, unless there's none of them. 3) Am I right that nVidia driver support on macOS is a bit 'hackey' and unofficial right now, and it's better for me to buy Radeon instead? 4) Most important, is there anyone on this forum who uses new (2016+) version of MBP with external GPU case and could just tell me which device to buy? This is the most interesting thing for me, since on web, I found a few videos of eGPU being used with 2013 version of MBP, but I never saw 2016 one. So anyway, looking for any option which is below $700-800 total (assuming I should buy both eGPU case + graphic card), hoping that there is any viable solution for me instead of buying PC which I don't really need for anything but raiding.Belthaar12 Nov 1
If you own an MacBook Air, and it requires service for any other issue, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labor, shipping (if any), and applicable taxes. AppleCare or your local AASP or Apple retail store representative will provide you with an estimate of service costs before receiving your authorization to perform service.
5d Crashing if I minimize or switch windows Hello, Whenever I switch screens or minimize wow at all, when I come back the came has completely crashed (mouse turns into the little spin wheel). I then need to force quit the program and restart it. I have tried to reset my game options on the Blizzard app, does anyone have any other suggestions for me about how I can remedy this? Any help would be greatly appreciated. Thank you!Båloo4 5d

Service — We are committed, first and foremost, to serving our customers, which is why we have developed the best service organization in the business, complete with 24-hour guaranteed response if your machine is down.  We understand that our customer base is the life of our business and we strive to maintain long-term, meaningful relationships with each and every one.


(Shared with system memory) Nvidia GeForce 320M using 256 MB of DDR3 SDRAM with Mini DisplayPort output Intel HD Graphics 3000 processor using 256 MB (11" base model) or 384 MB (all other models) of DDR3 SDRAM Intel HD Graphics 4000 processor with up to 1 GB DDR3 SDRAM shared from main memory Intel HD Graphics 5000 processor with up to 1.5 GB LPDDR3 SDRAM shared from main memory Intel HD Graphics 6000 processor with up to 1.5 GB LPDDR3 SDRAM shared from main memory
The computer is powered by a 1.8 GHz Intel Core i5 dual-core processor and has 8GB of 1600 MHz LPDDR3 RAM. Graphics are provided by integrated Intel HD Graphics 6000. The computer features all the amenities you expect on a Mac -- a 720p FaceTime HD webcam, dual-band 802.11ac Wi-Fi (also compatible with 802.11a/b/g/n), Bluetooth 4.0, and built-in stereo speakers. macOS Sierra is the installed operating system.
Nov 5 WoW page on Battle.net launcher is blank Since yesterday, the World of Warcraft page on my Blizzard Battle.net launcher has gone blank. I have no options, no ability to select region/account, and no "Play" button. I still have the bar with "Games", "Social", etc. at top, and I can select other games (which all have launcher pages that work fine) but when I select "World of Warcraft" the bulk of the window goes empty, without even a game logo. The standard background for Battle of Azeroth is still present, but much darker than before, as though there's a slightly translucent black overlay on top of it. Quitting and restarting the launcher hasn't fixed the problem, nor has rebooting my computer. I can still launch World of Warcraft manually and I have no current need to adjust options or change my account settings. Also, a game update occurred yesterday evening after this problem started, so I know those are still working. So this isn't an urgent issue, but I'm still concerned. Any tips about how I might fix this? I'll also note that I haven't been seeing any news links on ANY of the individual game pages for several months, and still don't. I can still see news by clicking on the "News" page at the top of the window, so that hasn't been a problem.Ismat6 Nov 5
Nov 12 nVidia Boot screens on Mojave This bodes ... interesting. https://forums.macrumors.com/threads/rtx-series-cards-have-native-bootscreen-support.2148023 Seems the new nVidia RTX cards, if installed on Mojave, have boot screens stock -- no flashing required. There are no drivers available for these cards on Mac OS, but there are fairly reliable reports of Mac OS functional boot screens. Lends a lot of credence to the reports that nVidia is actually working on drivers for the Mac for the new cards. As one person with a Mac Pro 5,1 commented in the thread, this seems to be the year to write a letter to Santa Claus as apparently it might just work. First Mojave support, then NVMe support, and now this.Sagerremeseb20 Nov 12
In addition to onsite hardware coverage, you can repair up to 2 percent of your covered Mac computers, or up to 5 percent of your covered iPad or iPhone devices, for any reason. So if an employee accidentally damages a device, AppleCare for Enterprise can cover that, too. In most cases, Apple can repair or replace the device within one business day.
As a former AppeCare representative I can't stress enough how difficult this job really is. We have to deal with angry customers who waited too long on the line, give accurate information about endless features and provide an instant resolution. It is mentally exhausting and would take anyone I know into the paths of a breakdown. Now imagine when new products or software are launched. We are given a set of trainning modules to perform on a given amount of time, as per Apple recommendation. Now, what a lot of people are unaware of, is that only a few call centers are actually managed by Apple directly. Other centers are paid by Apple to train people as per their standards, but in the end of the day this is a business we are talking about, so the larger the amount of calls taken daily equals more monney for these centers. Basically, forget the trainning, we are just pushed by our local managers to do these modules as fast as possible because we are needed to take more calls. There is never time to breathe or learn anything.
Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage coverage, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax.1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.2
Very useful information. keep up the good work. Thumbs up for your time and efforts. I truly appreciate your efforts and I am waiting for your next post thank you once again. A really informative blog keep sharing your knowledge with us. The best thing about your blog is easy to understand language. Keep up the good work. In order to resolve all the issues related to ios devices do visit https://www.applesupportphonenumbers.com/apple-support-uk/
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